Travel Client Experience Specialist

Nova Travels; City of Syracuse (NY); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Travel-related perks and discounts

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers during planning and preparation. You will ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

Key responsibilities include communicating with clients across channels, reviewing itineraries, sharing travel guidance, and following up before departures.

Qualifications

• Excellent verbal and written communication abilities.
• Strong interpersonal skills for client interactions.
• Highly organized with keen attention to detail.
• Comfortable using online tools and digital platforms.
• Enthusiastic about helping clients have smooth travel experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance.
• Review travel plans and help confirm trip details with clients.
• Share helpful information about destinations, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalate complex concerns when appropriate.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Digital literacy

Tools

Online tools

Job description

About the job Travel Client Experience Specialist

We are seeking a Travel Client Experience Specialist to support travelers throughout the planning and preparation of their trips. In this role, you will help ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance
• Review travel plans and help confirm trip details with clients
• Share helpful information about destinations, travel requirements, and agency processes
• Follow up with travelers before departure to ensure everything is in place
• Respond to client questions and escalate complex concerns when appropriate

Ideal Candidate

• Strong communication and interpersonal skills
• Customer service experience is helpful but not required
• Organized with attention to detail
• Comfortable using online tools and digital platforms
• Passion for helping clients enjoy smooth travel experiences
• Remote position with flexible scheduling options
• Training and ongoing support provided
• Opportunities for professional development in the travel industry
• Access to travel-related perks and discounts
• Supportive and collaborative team environment