Travel Center General Manager — High-Volume Retail & Dining

Pilot Travel Centers LLC.; Washington Court House (OH); On-site; USD 62,000 - 90,000; Full time

Benefits offered by this job

Fuel Discount

Medical Plan

Dental & Vision

401(k)

FSAs

Adoption Assistance

Tuition Reimbursement

Weekly Pay

Flexible Schedule

Job summary

Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume travel center facilities, driving sales, profitability, and customer satisfaction.

You will lead staffing, coaching, and training, manage vendor relationships, and perform P&L analyses to meet standards. Expect a flexible schedule including nights, days, weekends and holidays.

Qualifications

• Minimum 2–3 years of management experience with responsibility for financial results.
• Experience in high-volume retail, restaurant or service industry.
• Ability to lead, interview, hire and train staff.
• Flexible schedule including nights, days, weekends and holidays.

Responsibilities

• Drive sales and profit objectives for travel center and restaurant operations.
• Manage and develop teams from staffing, interviewing, hiring to training.
• Maintain effective vendor relationships and inventory control.
• Provide exceptional customer service and resolve issues.
• Perform P&L analyses to ensure financial targets are met.

Skills

Leadership

Team management

Sales growth

Customer service

P&L management

Staffing

Training

Tools

POS systems

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.



The Retail General Manager will also be:

• Ensuring that customer expectations are met
• Conducting meetings with subordinate employees
• Maintaining effective vendor relationships

As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.

Additional responsibilities for the Retail General Manager include:

• Driving sales
• Managing team members
• Tracking inventory
• Providing customer service
• Performing P&L analysis

Pay Rates Starting between: $61,700.00 - $89,500.00 / year

Qualifications

As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.

Additional requirements of the Retail General Manager include:

• Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
• Previous management proficiency in high volume retail with P&L accountability
• Ability to create and maintain a customer focused culture
  
  

Additional Information

• Fuel Discount
• Nation-wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay