Travel Care Specialist

Davita Inc.; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Travel Care Specialist based at the New York Port Authority. This role involves providing customer service, assisting with dispatch operations, and ensuring ADA compliance. Candidates should be detail-oriented, fluent in English, and able to lift up to 50 pounds. Basic computer skills are essential.

Qualifications

• Fluent in English; Spanish is a plus.
• Able to work in a fast-paced environment.
• Must be able to lift/push/pull up to 50 pounds.

Responsibilities

• Overall customer care and resolving service issues.
• Assist Drivers with job assignments and loading buses.
• Clerical duties including data entry and filing.

Skills

Communication

Detail oriented

Organizational skills

Basic computer skills

Job description

A Travel Care Specialist (TCS) must:

• Must be available to work a variety of shifts, including nights, weekends and holidays.


• Have the proven ability to communicate fluently in English (verbally and written); a second language (especially Spanish) is a plus.


• Is detail oriented, highly organized, and able to work in a fast-paced environment.

Duties may include but are not limited to:



Ticket Agent / Customer Service:

• Overall customer care; answering incoming customer requests for travel and company service information via company phone and/or through an online customer service database


• Troubleshoot and resolve customer service issues


• Provide guidance and support to customers navigating the company website, in addition to assisting customers troubleshooting, placing and exchanging online ticket reservations


• Professionally educate, inform and enforce customers on company guidelines and policies


• Provide ADA (American Disability Act) travel and service information and arrange travel assistance, compliant under ADA law, to customers


• Assist with day to day operations of the ticket counter (as needed)


• Promote and sell tickets, seasonal services (gift certificates etc.) via phone and ticket counter


• Clerical duties as assigned (filing, data entry etc.)


• Answer Customer Care calls and Voice Mails

Dispatch Operations:

• Assisting Drivers with job and bus assignments


• Loading buses, Luggage accountability, and Lost and Found Operations

Additional Key Skills:

• Must be able to lift/push/pull up to 50 pounds of luggage


• Basic computer skills


• May be required to travel to other locations for support of work if needed / required (short staff, holiday support, etc)

Location of position is at the New York Port Authority.