Travel Architect: Craft Dream Journeys
Flight Centre Travel Group
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Benefits offered by this job
Job summary
Flight Centre NZ is seeking a Travel Expert in Dunedin to craft dream itineraries and turn travellers' visions into reality. You’ll coach customers through flights, hotels, cruises, tours, and insurance, delivering personalised recommendations and wow moments.
As part of our team, you’ll be supported to grow and hit sales targets while maintaining a warm, inclusive service culture. If you love research, organization, and connecting with people, this role is for you.
Qualifications
- Experience as a travel expert or strong travel industry knowledge.
- Ability to recommend options across flights, accommodation, tours, and insurance.
- Excellent customer service and sales skills.
Responsibilities
- Create dream itineraries and memorable trips for customers.
- Provide expert travel advice across flights, hotels, cruises, tours, and insurance.
- Welcome customers and deliver outstanding service with active listening and a positive attitude.
- Build trust as a reliable advisor and represent the Flight Centre brand professionally.
Skills
Job description
Apply now Refer a friend Job no: 529232
Brand: Flight Centre Brand
Work type: Full time
Location: Dunedin
Categories: Sales and Customer Service
Open up the world to those who want to see. whakatuwhera te ao ki te hunga e hiahia ana ki te kite
Attention Travellers, Your Search for the Perfect Job Ends Here!
Soon, you'll land a role where you’re encouraged to share your passion for travel and open up the world for our customers. The atmosphere is warm, welcoming, and rewards the bold and brave. Leave your ego at the door and bring along your drive, determination, and resilience. You might hit some bumps along the way, but you'll have the full support of your team. So buckle up and read on… your next adventure awaits!
At Flight Centre NZ, there's always something exciting happening. We help friends plan their first overseas experience, couples create their dream honeymoons, and families book unforgettable trips. It's all about turning dreams into reality.
Embarking on a career at Flight Centre is an exciting opportunity. You don't have to be a travel guru from the outset; what's crucial is your ability to dive into the world of research, organization, and connecting with people. Success at Flight Centre is about channelling your time and energy into the job while relishing the continuous journey of learning and growth. It's a path to a dynamic and fulfilling career you won't want to miss!
About the role. Mō te Tūranga
How You’ll Open Up the World for Our Customers
- Create Dream Itineraries: Build dream trips for your customers, creating lasting memories they’ll share for years to come.
- Share Your Knowledge: Use your travel expertise to make perfect recommendations from a range of options including flights, accommodation, cruises, tours, insurance, and more.
- Roll Out the Red Carpet: Make your customers feel welcomed and valued through active listening, mutual respect, and a positive attitude.
- Trusted Advisor: Be someone your customers can trust and share their excitement with, showing them you take your business seriously but not yourself.
About You! mo koe!
- Travel Expert: You’re the go-to person in your circle for travel recommendations, tips, and tricks.
- Innovative Thinker: You seek out new ways to build on your success and think outside the box to find the best travel solutions for your customers.
- Sales-focused: You believe hard work should be rewarded, so you’re focused on achieving your KPIs and sales targets to get the incentives you deserve.
- Organised: You understand the importance of organisation and managing your time effectively to achieve the best results and stay on top of your work.
- Multitasker: You’re good at the people stuff and the behind-the-scenes stuff too – building itineraries, creating invoices, operating our booking systems, and multitasking with a customer in front of you.
Some of our benefits (why you should join us!) Ngā mea e tukuna ana e mātou
- Celebrate Success: Embrace our famous company culture at Reward & Recognition events throughout the year, including our annual ‘Global Gathering’
- Career Growth: Be supported in your career growth through our Brightness of Future pathways within our global organisation.
- Stay Healthy: Our In-house health and well-being team providing free consultations, webinars, courses and global challenges!
- Stay Active: Enjoy an hour out of your working week dedicated to being active or focusing on your wellbeing. We call this our hour of empowerment.
- Be financially savvy: Our in-house Moneywise team offer free financial planning advice
- Travel Like a Pro: Access industry travel discounts and qualify for sponsored ‘Familiarisation Trips’ to explore new destinations and products around the world.
- Earn More from Day One: Base wage plus uncapped incentives – earn a percentage of every sale from day one, with no limit on what you can achieve.
- Be Yourself: Thrive in a workplace that values individualism – come as you are!
About Flight Centre. mō mātou Flight Centre
Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.
Over the past 40 years, we’ve celebrated many important milestones and today, we are proud to be an award-winning global travel retailer. This year we are SO proud to have been listed as excellence awardees at the HR Awards New Zealand, for the Employer of Choice Award AND the HR Team of The Year award!
Come as you are. Nau mai, whakatau mai
We believe that every individual is equally important and has access to all the same opportunities and rights. We work as a community with accessible leaders, and we embrace diverse cultures, backgrounds and perspectives. We have an irreverent culture of taking our business seriously but not ourselves.
So come and join our team of Flighties and help us open up the world to those who want to see.
This industry is always changing, every day a new rule, a new crisis, new resorts, or destinations. It’s challenging, high pressure but rewarding —and we wouldn't change a thing!
Don’t Miss Out!
Apply now for one of the best adventures you’ll ever have.
#LI-GH2#FCB#LI-Onsite
Applications close: New Zealand Standard Time
| Position | Location | Brand |
|---|---|---|
| Travel Expert - Dunedin, New Zealand | Dunedin | Flight Centre Brand |
| Our Travel Experts in Dunedin think outside the box to create amazing travel experiences in a challenging, sales driven environment! |
| Position | Location | Brand |
|---|---|---|
| Travel Expert - Dunedin, New Zealand | Dunedin | Flight Centre Brand |
| Our Travel Experts in Dunedin think outside the box to create amazing travel experiences in a challenging, sales driven environment! |
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