Travel Analyst (ICE Transport)

MVM, Inc.; McAllen, Northern (TX, KY); On-site; USD 48,000 - 68,000; Full time

Job summary

MVM, Inc. seeks a Travel Analyst to coordinate travel and lodging for unaccompanied children and escorts in support of reunifications or transfers between facilities. You will evaluate flight times, book itineraries, and arrange hotel and ground transport while supporting a 24/7 operation.

Ideal candidates hold an associate degree, have strong MS Office skills, and experience in a relevant field. Bilingual English/Spanish is preferred.

Qualifications

• Possess an associate degree in an appropriate discipline (or 2+ years of relevant experience in lieu of an associate).
• Demonstrates excellent verbal and written communication skills.
• Must possess strong computer skills in MS Office (Word, Excel, PowerPoint, Outlook).
• Willingness to learn internal company systems (Saturn, Mercury).
• Requires effective communication with multiple departments and clients.

Responsibilities

• Coordinates and reviews transportation requests for minors from shelters.
• Schedules transportation within 24 hours of requests.
• Assigns staff for trips and manages overtime.
• Uses internal system to find airports and coordinate bookings.

Skills

Associate degree

MS Office skills

Communication skills

Multitasking

Bilingual English/Spanish

Education

Associate degree in an appropriate discipline

Tools

Saturn

Mercury

Job description

Title

Travel Analyst (ICE Transport)

Location

McAllen, TX

Schedule

This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

About MVM, Inc.

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Job Summary

The Travel Analyst (TA) coordinates and makes travel and lodging arrangements for unaccompanied children and escorts in support of reunifications or transfers between government facilities. The Travel Analyst is responsible for evaluating flight travel time for each UC movement and for selecting the most expeditious, efficient, and cost-effective transport with the goal of minimizing UC travel time. The Travel Analyst is responsible for flight bookings, itineraries, routing, and associated bookings (hotel, rental car, etc.) for both the escort and escorted UC as well as inputting transportation requests into the company’s scheduling system; identifying the correct number and gender of available Transportation Specialists (TS) and confirming TS availability in conjunction with management and field while maintaining enough flexibility to meet project demands.

Essential Functions and Responsibilities

• Receives and reviews transportation requests for accuracy to transport minors from emergency influx shelters.
• Schedules transportation of unaccompanied children so that it is completed within 24 hours of receiving the transportation request from government.
• Responsible for assigning all available staff on trips, ensuring we are maximizing staff and controlling overtime.
• Uses company’s internal system to find nearest airports to coordinate bookings with travel contractor.
• Works closely and in conjunction with the corporate travel contractor to book flights, lodging and ground transportation.
• Responsible for creating ground transportation routes and trips.
• Inputs the travel request as a work order request into the company’s Scheduling System.
• Works with management to identify the appropriately trained and available transportation specialists based on age, gender, and special needs.
• Communicates transport requirement (s) to the transportation specialists.
• Confirms bookings with each TS and appropriate parties.
• Provides TS with date and time of arrival at each office for trip orientation.
• Aids in changing and/or canceling flights, provides TS with travel-related information, and reserves tickets that allow the TS and minors with appropriate seating on flights.
• Remains aware of travel-related information that may cause delays or prevent flight connections from occurring and communicates this information to the TS in route.
• Makes last-minute travel arrangements or cancellations due to inclement weather or other travel emergencies.
• Ensure accurate transportation itinerary information is available to all necessary employees.
• Answer phones and return phone calls in a timely manner.
• Other duties as assigned.

Minimum Qualifications & Skills

• Possess an associate degree in an appropriate discipline from an accredited college (a high school diploma with an extra two or more years of relevant experience may be substituted for an associate degree) and Have at least two years of documented experience in a field related to security, law, social work, detention, corrections, or similar occupational area; certification, licensure, and credentials applicable to the professional accreditation of the position (a minimum of four years of experience is required when a high school diploma with two or more years of relevant experience is substituted for an associate degree).
• Demonstrates excellent verbal and written communication skills.
• Demonstrate experience applicable to the goals and objectives of the program sufficient to communicate with other staff, and appropriate for a similar program environment.
• Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook.
• Must be willing to learn internal company systems (Saturn, Mercury, etc.).
• Requires effective communication and interpersonal skills to effectively interact with different departments within the company, employees and with clients.
• Ability to take technical direction and feedback from various sources.
• Committed to providing outstanding customer service and representation of MVM in a professional manner.
• Requires the ability to prioritize work, meet stringent deadlines, balance multiple tasks and work in a team environment.
• Strong attention to detail.
• Ability to deliver the highest quality of work under extreme pressure.
• Analytical and problem-solving skills.
• Ability to work a rotating shift, overnight, holidays, and weekends to support a 24/7 operation.

Preferred Qualifications & Skills

Bilingual in English and Spanish preferred.

Clearance

Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment. Security Requirements: Ability to obtain/maintain a Security Clearance. Favorable credit check for all cleared positions. Successfully pass a background investigation, drug screen. US Citizenship

Physical Requirements / Working Conditions

Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees. Climbing/Stooping/Kneeling: 0% - 10% of the time. Lifting/Pulling/Pushing: 0% - 10% of the time. Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time. Sitting: Sitting for prolonged and extended periods of time.

Equal Opportunity

MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

About the Company

MVM, Inc. is a professional services firm with 2,500 employees and counting across the United States. We have nearly forty years of experience providing professional, technical, administrative, and program management support services to our Government customers, and have extensive domain expertise in counter-narcotics, criminal and civil investigations, public safety, and national security. The health and safety of our employees and contractors continues to be our top priority as we face the challenges associated with COVID-19. MVM is continually monitoring the pandemic circumstances and making changes as appropriate given country, state and local guidelines. For more information about the company please visit our website at www.mvminc.com

Know Your Rights

Qualified individuals with a disability have the right to request reasonable accommodation. If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) sending an e-mail to [e-mail] ; (2) informing us regarding the nature of your request and (3) providing your contact information. Please do not direct any other general employment-related questions to this email and/or phone number. Only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.