Travel Agent , Associate Retail

AAA Club Alliance; Roanoke (VA); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

IATAN travel discounts

Educational trips

Sundays off

Weekday schedule

Location Roanoke VA address provided

Job summary

AAA Club Alliance is seeking an Associate Retail Travel Agent to craft domestic and international itineraries and convert first-time clients into loyal travelers. You will process bookings, payments, and travel documentation, while educating clients on AAA benefits and exclusive perks.

Attend trainings and familiarization trips to stay ahead in the industry, with a Monday–Friday schedule, Sundays off, and a comprehensive benefits package. Remote-friendly role serving multiple states.

Qualifications

• Education: High school diploma or equivalent; associate degree/travel school preferred.
• Experience: 1 year retail travel experience preferred.
• CTA certification within two years of hire; company covers cost and time to complete.

Responsibilities

• Craft domestic and international travel itineraries including cruises, flights, hotels.
• Process bookings, payments, and travel docs in compliance with ARC/DOT/AAA policies.
• Educate clients on AAA benefits and exclusive travel perks.
• Resolve client concerns with guidance from management.
• Attend trainings, promotional events, and familiarization trips.

Skills

Excellent communication

Customer service

Organizational skills

Travel booking systems

Geography knowledge

Education

High school diploma or equivalent

Associate degree or travel school

Job description

What You’ll Do as an AAA Associate Retail Travel Agent

Craft unforgettable domestic and international travel experiences - cruises, land tours, flights, hotels, and more. Use your personal travel experiences to inspire and guide clients. Build long-term relationships, turning first-time clients into loyal travelers. Leverage AAA’s established travel strategy to maximize success and achieve your sales goals. Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies. Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card. Resolve client concerns under management guidance. Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Training & Growth

Whether you're new to the industry or an experienced pro, we invest in your success with expert-led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Retail Travel Agent role. Beyond that, we also offer a Senior Retail Travel Agent level, providing continued opportunities for professional development.

Exclusive Perks

• Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
• Paid Educational Trips: Explore destinations firsthand and build your expertise.
• No Sundays: Enjoy a consistent schedule with Sundays off!
• Convenient Hours: Monday to Friday, 9AM to 6PM, and Saturday, 9AM to 2PM (37.5-hour work week).
• Location Address: 1376 Town Square Blvd. NW, Roanoke, VA 24012

Competitive Pay & Comprehensive Benefits

Base Salary: The starting base compensation for this position is $14.73 to $20.50 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.

Paid Time Off: 3+ weeks accrued in your first year.

Full Benefits Package: Medical, dental, vision, retirement plans, and more.

Minimum Qualifications

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience: At least 1 year of retail experience required.
• Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.
• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Job Category

Sales Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

Benefits

• Full Benefits Package: Medical, Dental, Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!

Diversity and Inclusion

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Accommodations

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].