Associate Retail Travel Agent

AAA Club Alliance; Willow Grove (PA); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

IATAN travel cards

Paid educational trips

No Sundays

Full benefits package

Job summary

AAA Club Alliance invites applicants for a Retail Travel Agent role to craft domestic and international travel experiences. You will leverage your travel knowledge to guide clients, build lasting relationships, and meet sales goals.

The position offers structured training, opportunities for growth to Senior Retail Travel Agent, and travel perks. Remote work with a footprint of AAA operations; base pay includes hourly wages plus monthly incentives, and a comprehensive benefits package after

Qualifications

• High school diploma or equivalent; travel school preferred.
• CTA designation required within 2 years of hire; certification cost covered.
• At least 1 year of retail/travel agent experience preferred.

Responsibilities

• Craft unforgettable domestic and international travel experiences—cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA‑branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Skills

Communication skills

Customer service

Organizational skills

Travel booking systems

Geography knowledge

Education

High school diploma or equivalent

CTA certification within 2 years

Job description

Bring Your Sales Expertise to an Exciting Career in Travel! Do you love exploring new places and sharing your experiences? At AAA Club Alliance, we’re looking for enthusiastic, sales-driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you! For over 100 years, we've been the go-to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing world‑class service, while you make our clients’ travel dreams come true.

What You’ll Do as an AAA Associate Retail Travel Agent

• Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long‑term relationships, turning first‑time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA‑branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Why AAA? Your Career, Your Adventure!

• Training & Growth: Whether you're new to the industry or an experienced pro, we invest in your success with expert‑led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Retail Travel Agent role. Beyond that, we also offer a Senior Retail Travel Agent level, providing continued opportunities for professional development.
• Exclusive Perks: Company‑sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
• Paid Educational Trips: Explore destinations firsthand and build your expertise.
• No Sundays: Enjoy a consistent schedule with Sundays off!
• Convenient Hours: Monday–Friday: 8 AM–6 PM, Saturday: 8 AM–5 PM (37.5‑hour work week).
• Store Location: 2506 West Moreland Road, Willow Grove, PA 19090

Competitive Pay & Comprehensive Benefits

• Base Salary: The starting base compensation for this position is $17.18 to $21.97/hourly. Actual pay will be adjusted based on experience, geographic location, and other job‑related factors as permitted by law.
• Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.
• Paid Time Off: 3+ weeks accrued in your first year.
• Full Benefits Package: Medical, dental, vision, retirement plans, and more.
• Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE!

Minimum Qualifications

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience: At least 1 year of retail experience required. Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.
• Satisfactory Background: Satisfactory pre‑employment and post‑employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Job Category: Sales

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

• Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

Community & Inclusion

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our members and customers.

It is ACA’s policy to employ the best qualified individuals available for all positions.

Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

We strive to attract and retain candidates with a passion for their work.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].