Travel Advisor - Part Time / Weekends

Corporate Travel Management; Omaha, Fort Wayne (NE, IN); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading travel services company is seeking a part-time Travel Advisor to provide exceptional travel arrangements for business travelers. The role involves coordinating all aspects of travel, ensuring high customer satisfaction, and maintaining strong relationships with clients and vendors. Ideal candidates will have excellent communication skills, a background in travel, and a commitment to outstanding service.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Paid Parental Leave

Qualifications

• At least 2 years travel counselor experience or equivalent travel industry experience.
• Strong interpersonal skills and capability to work effectively with all levels.

Responsibilities

• Arrange all travel related services including bookings for air, rail, car, and hotel.
• Communicate with customers to determine travel needs and preferences.
• Maintain all reservations and ensure tasks are accurate and complete.

Skills

Communication

Teamwork

Customer Service

Problem Solving

Education

High School Diploma

Post-Secondary Education in Travel and Tourism

Tools

GDS

Microsoft Office Suite

Job description

medical insurance, dental insurance, vision insurance, parental leave, paid time off, paid holidays, sick time, 401(k), retirement plan

Provide travel services for business travelers, including arranging domestic and international air, ground transportation, hotel, and any other travel services as requested. Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors.

Travel Advisor - Part Time / Weekends ID

2025-1438

Category
Travel Consultants / Advisors
Position Type
Part Time
Remote
Yes


Summary of Position

Provide travel services for business travelers, including arranging domestic and international air, ground transportation, hotel, and any other travel services as requested. Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors.

Schedule / Shift

4a - 3p Saturday and Sunday

Responsibilities and Duties

Communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.
• Understanding of simple international travel, including fares and pricing, available resources and travel documentation requirements. 10-25% of air bookings should be international.
• Be consultative with customer, adhering to organization's Travel Policy guidelines.
• Compute cost of travel related services using the GDS (Global Distribution System) or other booking tools and resources.
• Assist customers with various needs, such as travel changes and special requests, including any necessary problem solving.
• Quality Control each reservation before queuing to the relevant ticketing/quality control queue.
• Ability to quickly assess information, anticipate issues and outcomes, and make effective decisions including ability to draw clear conclusions. Escalate to leadership for guidance when necessary.
• Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner.
• Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call.
• Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete. Responsible for ensuring that all tasks within their team are completed or re-assigned by end of shift.
• Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues.
• Create and update passenger profiles to properly service each traveler.
• Collect payment from customer for travel services according to Client's Travel Policy and CTM Policy and Procedures.
• Read daily briefings and industry announcements to keep abreast of industry developments.
• Participate in training opportunities to maintain and expand travel knowledge and customer service skills.
• Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. CTMAdvisor, Online Booking Tool, iQCX, Banx, etc.)
• Maintain productivity goals as set by leadership.
• Ensure strong intra departmental communication, display positive team spirit, and ensure exemplary customer service.
• Develop supportive relationships with clients and demonstrate superior customer service.
• Must maintain good attendance record.
• May serve on a dedicated account(s) or specialty area.
• Other duties as assigned.

Leadership Responsibilities

This job does not have direct reports but may perform supervisory responsibilities in mentoring new or less experienced Travel Advisors.

Required of all CTM Positions

• Embrace CTM's core values of Connect, Evolve and Deliver
• Professional, collaborative, and supportive interaction with employees, clients, suppliers, and vendors.
• Work independently and as part of a team.
• Professional written and verbal communication.
• Meet deadlines, handle, and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Basic math.
• Read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

Education and Experience

• High School Diploma or equivalent is required.
• Post-Secondary Education in Travel and Tourism.
• For external applicants this position requires at least 2 years travel counselor experience or equivalent travel industry experience.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and capability to work effectively with all levels.
• Demonstrates professionalism and skills to maintain positive image.
• High level of accuracy and attention to detail.
• Ability to keep confidential any information, observations, or viewpoints regarding business matters.
• High degree of motivation with driving sense of responsibility, accountability, and responsiveness.
• Working knowledge of technology and PC literacy.
• Proficient on GDS.
• Strong ability to prioritize and multi-task.
• Geography knowledge.
• Ability to read and interpret documents.
• Strong communication and customer service skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standard situations.

EEO Statement

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us by clicking here . We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click here to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

#LI-MD1

Pay Range

USD $26.00 - USD $28.00 /Hr.