Travel Advisor

The Vacation Group; Mobile (AL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Discounted employee travel options

401k with company match

Health insurance

Job summary

The Vacation Group in Mobile, AL is seeking a Travel Advisor to combine exceptional customer service with product knowledge across land vacations. You will work with our sales process and platforms to delight clients and meet sales goals.

The role emphasizes building relationships, offering destination and itinerary recommendations, and coordinating with suppliers. We provide training, tools, and commission opportunities within a collaborative team.

Qualifications

• Experience servicing premium clientele.
• Minimum three years of experience in sales/service.
• Proven customer service and sales skills.
• Strong communication and problem-solving abilities.
• Familiarity with travel industry trends and suppliers.

Responsibilities

• Provide exceptional customer service resulting in repeat business and referrals.
• Meet or exceed annual sales targets.
• Build and maintain strong client relationships (new and existing).
• Provide destination and itinerary recommendations to clients.
• Consult with clients on insurance, hotel, and other ancillary options.
• Respond quickly and proactively to client requests.
• Follow company procedures in areas of customer service and bookings.
• Embrace the use of technology platforms to enhance sales.

Skills

Customer service

Sales skills

Communication

Attention to detail

Premium clientele

Education

College degree or Travel school preferred

Tools

Agent Mate

Agent Universe

Excel

Outlook

Job description

Overview

Established in 2025, The Vacation Group is a full-service travel collective bringing together four distinguished agencies under one unified brand. As an Internova Travel Group brand and members of Travel Leaders Network, The Vacation Group offers a broad portfolio of travel services including cruises, solo cruises, custom luxury vacations, and student and group tours. Formerly CruCon Cruise Outlet, SinglesCruise, Travel Leaders Vacation Center, and Student Tours, we are comprised of an award-winning team of seasoned travel advisors and customer service professionals. The Vacation Group is committed to delivering exceptional value, expert guidance, and personalized travel experiences across the globe. With strong industry partnerships and a client-first approach, The Vacation Group provides travelers with a seamless planning process and access to unparalleled value and exclusive perks. The combined legacy of its founding brands has earned recognition from leading travel partners including Royal Caribbean, Celebrity Cruises, Norwegian Cruise Line, Oceania Cruises, and many others - making The Vacation Group a trusted name in the travel industry for service excellence and innovation. For more information about The Vacation Group click here.

Responsibilities

As a Travel Advisor, you’ll couple your extraordinary customer service skill and product knowledge in land vacations with The Vacation Groups’ best-in- class sales process and platforms to satisfy our clients. Your expertise, attention to detail, and customer following will all contribute to your initial and ongoing success at The Vacation Group. In our business unit, we think "attitude is everything" and if you have it, we have the training opportunities, tools, technologies, and customer offerings designed to enhance your ability to plan for, sell to, and ultimately delight our customers while exceeding your sales goals.

• Provide exceptional customer service resulting in repeat business and referrals.
• Meet or exceed annual sales revenue target.
• Increase sales through developing and maintaining a network of clients and learning their needs.
• Build and maintain strong client relationships (new and existing).
• Provide land supplier, destination, and itinerary recommendations to clients.
• Consult with clients on various insurance, hotel, and other ancillary options.
• Address client issues and concerns. Represent the company professionally by offering competent advice and working directly with suppliers to resolve issues.
• Respond quickly and proactively to client requests.
• Follow company procedures in areas of customer service, booking systems, documentation, pricing, insurance, invoicing, etc.
• Provide input in company strategy and sales direction.
• Demonstrate sound judgment in actions relating to overall sales revenue, including but not limited to perks and amenities.
• Perf orm client communications (electronic/phone) with various sales campaigns.
• Communicate to Sales Managers and Support teams all pending issues, client requests and items that may need attention while out of the office.
• Participate in other duties and projects as assigned by your agency’s management team.
• Embrace the use of our technology platforms, including Agent Mate, Agent Universe and others.
• Understand "what works" in the current travel trends become intimately familiar with the destinations, products and services that will appeal to our customers.
• Be open to a new way of working with prospective clients, including a rigorous protocol for follow up on initial leads as well as quotes and proposals.

The compensation for this position is a base hourly with along with significant commission opportunities.

Qualifications

• Upbeat attitude
• College degree or Travel School preferred
• Minimum three (3) years of experience in servicing premium clientele preferred
• Proven customer service and sales skills, proactive with clients
• Critical thinking skills to resolve customer issues
• Ability to recognize when management involvement is necessary
• Proven ability to foster and value client and team relationships
• Excellent written, verbal and interpersonal communication skills
• Outstanding organizational skills and attention to detail-including multitasking
• Ability to work under pressure while maintaining a high level of accuracy
• Travel Industry knowledge including worldwide destinations and premium cruise and tour suppliers
• Proficient in industry technology
• Knowledge of Word, Excel and Outlook
• Specialization a plus (land suppliers sales, destination, travel sector, travel type, special interest, etc.)
• First-hand experience with past travel abroad to multiple countries is a plus for this position

Pay And Benefits

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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