Travel Administrator (Global Travel Program)

Houlihan Lokey; Baltimore (MD); On-site; USD 39,729 - 49,662; Full time

Job summary

Houlihan Lokey, Inc. in Baltimore seeks a Travel Administrator to support a global corporate travel program, ensuring policy compliance, financial controls, and traveler experience across regions.

This role partners with regional stakeholders, Accounting, HR, and external suppliers to drive training, reporting, and operational excellence—without direct booking responsibilities. This position focuses on administering travel platforms (Concur/NEO), ensuring policy alignment, and delivering global

Qualifications

• Understanding of global travel program structure and governance.
• Advanced analytical and reporting skills (Excel, dashboards, data interpretation).
• High attention to detail, particularly in financial reconciliation and compliance.
• Effective cross-cultural communication and stakeholder management.
• Ability to manage multiple regions, priorities, and time zones.
• Training and change management capabilities.
• Systems-oriented mindset with experience in platform administration.
• Experience with Concur/NEO adoption and system utilization.

Responsibilities

• Support the centralized online travel program across multiple regions (Americas, EMEA, APAC).
• Ensure consistent application of global travel policies while accommodating regional requirements, including HUB updates.
• Partner with the Head of Global Travel and EMEA Travel Lead, HR, and Accounting to maintain alignment with business objectives.
• Develop and deliver global training programs for travel tools, policies, and processes (e.g., Concur, NEO, OBT platforms).
• Tailor training content to regional audiences, accounting for language, culture, and local practices.
• Create scalable resources (e.g., webinars, job aids, onboarding modules).
• Track training completion, adoption metrics, and user engagement globally.
• Administer and maintain global travel platforms, including Concur and NEO.
• Support online system enhancements, updates, and global rollouts.
• Troubleshoot system issues and partner with vendors and internal IT for resolution.
• Drive adoption and optimize user experience across booking and expense platforms.
• Add arrangers to employees’ travel profiles when requested.
• Complete weekly and monthly reconciliation of corporate card transactions across regions, ensuring accuracy and policy compliance.
• Investigate discrepancies, fraud risks, or out-of-policy spend and coordinate resolution.
• Support integration between travel and expense for reporting consistency.
• Act as an escalation point for complex travel online booking issues, working with TMC and regional teams.
• Ensure consistent traveler support standards globally.
• Partner with internal stakeholders on VIP traveler needs and service expectations.

Skills

Global travel program

Analytical reporting

Cross-cultural communication

Stakeholder management

Time zone management

Training & change mgmt

Platform administration

Concur/NEO adoption

Tools

Concur

NEO

Job description

Overview

Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com.

Business Unit

Human Capital Group

Industry

No Industry

Overview

Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com.

The Travel Administrator supports the execution and optimization of a global corporate travel program, ensuring consistent policy application, financial control, and traveler experience across regions. This role partners with regional stakeholders, Accounting, HR, and external suppliers to drive compliance, training, reporting, and operational excellence—without direct booking responsibilities.

Key Responsibilities

• Support the centralized online travel program across multiple regions (Americas, EMEA, APAC).


• Ensure consistent application of global travel policies while accommodating regional requirements, including HUB updates.


• Partner with the Head of Global Travel and EMEA Travel Lead, HR, and Accounting to maintain alignment with business objectives.


• Develop and deliver global training programs for travel tools, policies, and processes (e.g., Concur, NEO, OBT platforms).


• Tailor training content to regional audiences, accounting for language, culture, and local practices.


• Create scalable resources (e.g., webinars, job aids, onboarding modules).


• Track training completion, adoption metrics, and user engagement globally.


• Administer and maintain global travel platforms, including Concur and NEO.


• Support online system enhancements, updates, and global rollouts.


• Troubleshoot system issues and partner with vendors and internal IT for resolution.


• Drive adoption and optimize user experience across booking and expense platforms.


• Add arrangers to employees’ travel profiles when requested.


• Complete weekly and monthly reconciliation of corporate card transactions across regions, ensuring accuracy and policy compliance.


• Investigate discrepancies, fraud risks, or out-of-policy spend and coordinate resolution.


• Support integration between travel and expense for reporting consistency.


• Act as an escalation point for complex travel online booking issues, working with TMC and regional teams.


• Ensure consistent traveler support standards globally.


• Partner with internal stakeholders on VIP traveler needs and service expectations.

Skills And Experience

• Understanding of global travel program structure and governance.


• Advanced analytical and reporting skills (Excel, dashboards, data interpretation).


• High attention to detail, particularly in financial reconciliation and compliance.


• Effective cross-cultural communication and stakeholder management.


• Ability to manage multiple regions, priorities, and time zones.


• Training and change management capabilities.


• Systems-oriented mindset with experience in platform administration.


• Experience with Concur/NEO adoption and system utilization.


• Proven ability to meet credit card reconciliation accuracy and cycle time goals.


• Track record of maintaining high traveler satisfaction (global surveys/NPS).

Compensation And Benefits

Houlihan Lokey is committed to providing its employees with an exciting career opportunity and competitive total compensation package, which may include other components such as discretionary incentive compensation. The firm’s good faith and reasonable estimate of the possible salary range for this role at the time of posting is:

$28.84 - $36.05 Hourly

Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience and the location where this position may be filled.

Houlihan Lokey provides a competitive benefits package. Our current benefits offerings can be found here:

2026 Benefits

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.