Trauma-Informed Family Support Case Manager (PSLF Eligible)

Texas Panhandle Centers; Dumas (TX); Hybrid; USD 43,000 - 46,000; Full time

Benefits offered by this job

Student Loan Forgiveness

Low-Cost Healthcare

Retirement Match

PTO & Holidays

Life Insurance

Job summary

Texas Panhandle Centers is seeking a Family Support Specialist Case Manager (1369) to deliver trauma-informed care and skills training to youth (ages 3-17) and families across Dumas, Dalhart, and the surrounding service area of the Texas Panhandle. This full-time role requires a Bachelor’s degree in a Human Services field, at least 1 year of relevant experience, and a valid Texas Driver’s License.

Bilingual abilities are a plus and the organization offers PSLF eligibility and comprehensive

Qualifications

• Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or a related Human Services field.
• Minimum 1 year of work experience directly working with at-risk youth and families.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.

Responsibilities

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Conduct screening and assessment, crisis intervention, family and individual skills training using evidenced-based curriculum, and community outreach.
• Provide direct, community-based care (approx. 50%+ of working time spent face-to-face or via phone in home/community settings with the youth, family, and/or family support).

Skills

Trauma-informed care

Crisis intervention

Community outreach

Case management

Ethical communication

Education

Bachelor’s degree in Psychology, Sociology, Social Work, Counseling, or related Human Services field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager - Family Support Specialist (1369)

Full Time Dumas, TX, US

30+ days ago Requisition ID: 1466

Salary Range: $43,305.60 To $46,009.60 Annually

Job Title: Case Manager - Family Support Specialist (1369)

Program: Family and Youth Success (FAYS)

Location: Dumas, TX (also serving Dalhart & surrounding area)

Salary:$43,305.60 – $46,009.60 / year (based on experience level II or III)

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.

Texas Panhandle Centers is seeking a Family Support Specialist Case Manager (1369) to deliver trauma-informed care and skills training to youth (ages 3-17) and families across Dumas, Dalhart, and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Conduct screening and assessment, crisis intervention, family and individual skills training using evidenced-based curriculum, and community outreach.
• Provide direct, community-based care (approx. 50%+ of working time spent face-to-face or via phone in home/community settings with the youth, family, and/or family support).
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

• Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or a related Human Services field.
• Minimum 1 year of work experience directly working with at-risk youth and families.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents .

Experience Level Tiering:

• Case Manager II ($43,305.60/yr): Minimum 1 year of behavioral health case management experience.
• Case Manager III ($46,009.60/yr): Minimum 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications:

• Bilingual (English/Spanish) is a strong plus.
• Experience working with at-risk youth and families.

Texas Panhandle Centers is an Equal Opportunity Employer.