Trauma-Informed Community Intervention Specialist

Vinfen; Lowell (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(a) retirement plan

Medical, Dental and Vision

Employer-paid Life Insurance

Short-Term Disability

Flexible Spending Accounts

Paid time off

Job summary

Vinfen is seeking a Restoration Center Community Intervention Specialist in Lowell, MA to promote recovery and connect persons served with housing, mental health services, and substance use treatment. You will work in collaboration with clinical leadership to implement trauma-informed strategies and ensure safe, coordinated care in a fast-paced environment.

The role emphasizes crisis intervention, strong communication, and seamless hand-offs across Living Room and Sober Support areas, with a

Qualifications

• 1-2 years’ experience in human services, preferably in behavioral health community-based outpatient or acute/diversionary settings.
• Personal lived experience of mental health or substance use conditions strongly preferred.
• Applicants reflect linguistic, social, cultural, ethnic, racial demographics of the community served preferred.

Responsibilities

• Ensure a trauma-informed environment that promotes safety and recovery.
• Answer phones, direct calls, and maintain listings.
• De-escalate conflicts and manage emergency situations on the ground.
• Connect clients to housing, mental health counseling, and substance abuse treatment.
• Promote engagement using trauma-informed, person-centered language.
• Collaborate with leadership to design community-based strategies to prevent violence and disruption.
• Facilitate warm hand-offs to Living Room and Sober Support areas with frontline staff.
• Track client flow and remove barriers to engagement and access.

Skills

Customer service

Interpersonal skills

Verbal/written communication

Crisis intervention

Trauma-informed care

Cultural competence

Team collaboration

Education

Bachelor's degree in social work, psychology, criminal justice, or related field

High school diploma or equivalent

Job description

Vinfen is seeking a Restoration Center Community Intervention Specialist in Lowell, MA to promote recovery and connect persons served with housing, mental health services, and substance use treatment. You will work in collaboration with clinical leadership to implement trauma-informed strategies and ensure safe, coordinated care in a fast-paced environment.

The role emphasizes crisis intervention, strong communication, and seamless hand-offs across Living Room and Sober Support areas, with a