Trauma‑Informed Case Lead — Trafficking Shelter

Heartland Family Service; Omaha (NE); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Heartland Family Service in Omaha, Nebraska, is seeking a Lead Trafficking Case Manager to oversee operations of the crisis stabilization shelter and provide trauma-informed care to survivors of human trafficking.

The role blends direct client services with administrative duties to support the program director and coordinator. Typical schedule is Sunday-Thursday 12-8pm with a wage range of $21.79–$27.64 per hour, commensurate with experience, and requires a valid driver’s license.

Qualifications

• One-year experience in a 24-hour care setting or three years’ experience working in social service or related field.
• Valid Driver’s License and acceptable driving record

Responsibilities

• Assist program coordinator/director with quality improvement reports.
• Maintain a small caseload of clients to assist with shelter client capacity.
• Assist with Ensuring 24/7 coverage of crisis stabilization shelter
• Assist with service delivery and project implementation throughout the program.
• Provides problem solving and crisis intervention services to empower clients and case managers to develop self-sufficiency.
• Assists program coordinator and program director with implementing learning and development opportunities for Sanctuary House staff and clients.
• Attend community meetings for the coordination of services for survivors of human trafficking.
• Supports facilitator and/or facilitates educational groups scheduled within the Sanctuary House.
• Demonstrates knowledge of current community and HFS programs and resources to meet client needs, including providing connections to: mainstream benefits, income support services and other on-going community-based supports.
• Assist program participants with critical skills related to household budgeting, credit counseling, household management, activities of daily living, personal safety, navigating access to community resources, employment support, and interpersonal communication.
• Models continual learning and growth, which requires tolerance for ambiguity and a willingness to seek and accept feedback from others about the best performance and practices.
• Develops, maintains and updates community resource listing for Sanctuary House clients.
• Participate in weekly team meetings with HFS program staff.
• Utilizes trauma-informed care, person centered, harm reduction, housing first, and culturally competent principles in providing services to clients.
• Is able to work both independently, with little supervision, and as a part of a team.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Accurately and thoroughly complete all required paperwork and data entry per agency policies and funding guidelines and within prescribed timelines.
• Provide client transportation in personal and agency vehicles.
• Abides by all specific program and agency procedures, policies, and requirements.
• Able to evaluate program services and make recommendations.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Create, maintain and share as appropriate a dynamic self-care plan.
• Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.

Job description

Heartland Family Service in Omaha, Nebraska, is seeking a Lead Trafficking Case Manager to oversee operations of the crisis stabilization shelter and provide trauma-informed care to survivors of human trafficking.

The role blends direct client services with administrative duties to support the program director and coordinator. Typical schedule is Sunday-Thursday 12-8pm with a wage range of $21.79–$27.64 per hour, commensurate with experience, and requires a valid driver’s license.