Transportation Team Lead

Buckeye PACE; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

9 Paid Holidays

PTO starting at 3 weeks

Medical, Dental & Vision

Life and AD&D Insurance

Health Savings Account

Tuition Reimbursement

Retirement plan with company match

Job summary

Buckeye PACE is seeking a Transportation Team Lead to guide a team of schedulers and driver-PCAs, ensuring smooth daily transportation services and clear communication across shifts. You’ll coach, coordinate, problem-solve and provide hands-on support while partnering with the multidisciplinary care team to uphold participant safety and service quality.

This full-time role offers leadership development, collaboration with Center Leadership and Clinical Operations, and opportunities to drive

Qualifications

• Bachelor's degree required or equivalent healthcare leadership experience.
• 5+ years of supervisory experience in transportation, scheduling, or care coordination.
• Strong leadership and people management skills with a safety-first mindset.

Responsibilities

• Lead daily transportation huddle: staffing, vehicle status, route risk and high-priority riders.
• Oversee schedulers, translate daily plans into transportation routes, and manage real-time adjustments.
• Supervise frontline staff; address attendance, performance, and coverage plans.
• Ensure safety compliance, vehicle readiness, and documentation with fleet leadership.
• Collaborate with clinical operations to protect timely access to care and service recovery.
• Model and coach a safety-first culture with a customer-centered approach.

Skills

Team leadership

Scheduling

Coordination

Problem solving

Communication

Coaching

Education

Bachelor's degree

Tools

Tripmaster GPS software

Pacelogic

Prime Suite

Microsoft Office

CPR/First Aid Certification

Job description

Do you enjoy contributing to a team where Participant safety care and satisfaction come first Do you enjoy keeping workflows schedules and systems organized and running smoothly If so you may be the perfect fit for our One Senior Care family of businesses including LIFE NWPA Mountain View PACE and Buckeye PACE

Job Summary

As a Transportation Team Lead youll guide a team of schedulers and driverPCAs while supporting the daily flow of transportation services This role is ideal for someone who is versatile even tempered and comfortable moving between coaching coordinating problem solving and hands on support Youll help keep operations smooth maintain strong communication with staff and work closely with the multidisciplinary team to support participant care Schedule First shift full time hours Specific work hours will be established in consultation with your supervisor

Benefits

• 9 Paid Holidays
• PTO starting at 3 weeks 1 day per year accrued from date of hire for full time employees
• Medical Dental & Vision Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance Group
• Voluntary Term Life Insurance for Employee Spouses and Dependents
• Paid Parental Leave
• Tuition Reimbursement and Paid Training Opportunities
• Retirement Plan with company annual match
• Mileage Reimbursement at annual IRS rate as applicable

Duties and Responsibilities

• Center Operational Leadership Lead the daily transportation huddle covering staffing vehicle status weather route risk critical appointments high risk riders and unresolved issues Confirm route manifests driver assignments backup coverage and vehicle readiness before service begins Direct same day response to delays call offs no shows route disruptions and participant service recovery Ensure timely communication with participants caregivers Center Leadership Clinical Operations and external appointment functions Maintain visible operational leadership rather than functioning primarily as the dispatcher or scheduler
• 2 Scheduler Partnership and Dispatch Oversight Partner with the assigned scheduler to convert center schedules external appointments mobility needs and service priorities into accurate daily transportation plans Provide supervisory direction escalation support and decision making while preserving the schedulers responsibility for route building real time adjustments communication and documentation Review upcoming demand capacity special transportation needs vendor requirements and unresolved scheduling risks Ensure standardized participant flags and ride requirements are accurately communicated including mobility equipment escort oxygen cognitive behavioral and infection control needs Escalate recurring scheduling technology capacity or communication barriers with a clear recommendation
• 3 People Supervision and Workforce Accountability Interview onboard schedule coach observe evaluate recognize and hold accountable assigned transportation employees in partnership with Human Resources and transportation leadership Manage attendance conduct performance overtime training completion and coverage plans within delegated authority Maintain an identified backup for daily leadership and support succession development for scheduler and frontline roles Build a respectful safety first culture focused on participant dignity teamwork reliability and early escalation
• 4 Safety Compliance and Fleet Readiness Verify required vehicle inspections securement practices driver qualifications competencies and documentation Immediately remove unsafe vehicles equipment or practices from service and remove according to policy Ensure incidents near misses injuries complaints and defects are reported promptly and corrective actions are completed Coordinate preventive maintenance vehicle defects downtime road calls and documentation with centralized Fleet and transportation leadership Support audits field observations ride alongs retraining and readiness reviews
• 5 Performance Clinical Integration and Service Recovery Monitor on time performance missed rides critical appointment reliability ride time exceptions complaints vacancies overtime vehicle availability and corrective action closure Use trend review and root cause analysis to identify center level improvement priorities and implement time bound action plans Partner with the IDT Center Leadership Clinical Operations and external appointment teams to protect access to required care Lead local recovery when service is disrupted and elevate issues that exceed center authority or capacity
• 6 State Framework Contribution and Peer Leadership Provide practical center level input into state transportation SOPs escalation pathways dashboard definitions staffing approaches training tools and readiness standards Participate in state operating reviews and present concise updates on results risk root cause corrective action and decisions needed Serve as a resource to other center supervisors through peer coaching orientation support problem solving and sharing effective practices without assuming their formal supervisory authority unless specifically delegated Accept delegated cross center assignments such as launch readiness temporary stabilization support workflow pilots audits or contingency planning Help identify systemic themes across centers and recommend state level solutions while maintaining accountability for the assigned center Other duties as assigned

Leadership Responsibilities

Owns center outcomes and escalates early when safety participant access staffing fleet or service performance is at risk Balances hands on operational awareness with protected time for coaching performance management analysis and improvement Influences peers through credibility consistency data and collaboration rather than title alone Demonstrates the ability to think beyond one center and distinguish local issues from state wide patterns Communicates clearly with frontline staff peer leaders Clinical Operations and executive transportation leadership Supervisory Responsibilities 8 direct reports depending on census

Everyones journey is unique Even if you havent done it all your dedication to learning and helping others is what counts With our training mentorship and career development programs well help you grow and succeed

What Makes You a Great Fit

• Versatile patient and able to adjust easily to shifting needs
• Calm under pressure while still keeping tasks moving forward
• Skilled at building relationships and supporting team dynamics
• Comfortable mediating differences and helping others stay aligned
• Clear steady communicator who listens well and supports others
• Organized reliable and detail focused
• Committed to participant safety and a positive team environment

Education and Experience

• Bachelors degree
• One year of experience working with the frail or elderly population
• Five or more years of experience in supervision scheduling logistics Tripmaster GPS software Pacelogic and Prime SuiteIntermediate to advanced experience with Microsoft OfficeCPR and First Aid Certification or willingness to obtain after hire well provide the training Must be at least 18 years of age

Requirements

• Requires valid State drivers license with a clean driving record
• Successful completion of background check physical drug screening TB Screening Physical Requirements Works in well lighted and ventilated office and therapy areas
• Sits stands bends lifts and moves intermittently during the workday
• Must be able to assist with participant evacuations
• May experience frequent interruptions and shifting priorities

Join Us

At One Senior Care youll be part of a compassionate team that makes a tangible difference in seniors lives working together to keep participants safe healthy connected and at home

One Senior Care is an Equal Opportunity Employer

Employment is contingent upon successful completion of required background checks health and safety screenings and any clearances required for healthcare programs