Transportation Supervisor II

Chick-fil-A, Inc.; Kannapolis, Northern (NC, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Chick-fil-A Supply, based in the Charlotte area, seeks a Transportation Supervisor to lead a team of drivers and navigators at the MDC. The role focuses on safe, efficient operations and delivering exceptional service to Chick-fil-A restaurant Operators while achieving critical KPIs.

You will report to the Transportation Operations Manager and oversee on-site teams, equipment, and processes, with a schedule of 4/10s and on-call requirements.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Motivate, staff, schedule, and support a dynamic team responsible for delivering, transporting, unloading, and completing other outbound distribution tasks.
• Establish working relationships with store Operators to drive seamless integration between MDC and Restaurant operations.
• Deliver high service levels to Operators and achieve KPIs.
• Train and develop a strong team.
• Collaborate with transportation manager regarding staff performance and drive improvements.
• Support the Chick-fil-A vision and strategy by fostering a culture of care, safety, and excellence.
• Work with the MDC Leadership Team and partners to ensure alignment and collaboration.
• Complete other activities as required.

Skills

Team leadership

Fleet operations

Safety compliance

Data analysis

Problem solving

Communication

Scheduling

Education

High school degree

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

ERP

WMS

TMS

Job description

Overview

The Transportation Supervisor will lead a team of drivers and navigators our Chick-fil-A Supply Distribution Center in Charlotte, NA. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Transportation Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Transportation Supervisor will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply:

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Schedule

This role follows a base schedule of 4/10s, 7:00pm - 6:00am.

• You will need to be on-call during weekends and evenings as required by business and team needs.
• On average you can expect to work 10 hours days (about 45 hours per week); however, this may vary according business needs.
• The schedule will be assigned according to business needs, and flexibility is needed during weekends, holidays, and rotating shifts.

Location

To 2880 Stadium Dr, Kannapolis, NC 28083 - Bing Maps

Benefits:

By coming to be part of our CFA Supply Family you will get:

• Food and Drinks Provided:Free lunch, snacks and drinks as part of your workday!
• Generous Paid Time Off:
  • PTO:Accrue up to3 weeksof PTO your first year with immediate access to 40 hours upon hire
  • Wellness:16 Hoursper year
  • Holiday Pay:8 Daysper year
  • Parental Leave: (4) Weeks for New Parent Bonding Leave, plus Short-Term Disability benefits (if applicable)
• Health Insurance Options:A variety of health insurance options, including a no premium health insurance for individuals, and a low-cost premium health insurance for family plans
• Retirement:401K with 5% match for eligible employees
• Additional Benefits: To help you thrive in all areas of life, including emotional, social, physical, financial, and spiritual!
  

Equipment

You will have the opportunity to work with state-of-the-art equipment and around-the-clock resources, including:

• Tractor: Brand new Kenworth T680 automatic tractor with leather, air ride seats; truck GPS; rear and side view cameras when reversing
• Trailer: 48” Great Dane featuring electric side lift gates with gutter guard and tandem lights over rear tires.
• Power Sleds: Battery-powered pallet jacks to easily move product into restaurants.
• Mobile Devices: Samsara devices, a mobile app that shows where to park and unload at each restaurant and ELD charging in the cab.
• In House Maintenance Team: Chick-fil-A Supply onsite mechanics keep equipment running smoothly.

Responsibilities

Leading Teams with Communication and Care:

• Motivate, staff, schedule, and support a dynamic team responsible for delivering, transporting, unloading, and completing other outbound distribution tasks
• Establish working relationships with store Operators as appropriate, driving the seamless integration between the MDC and Restaurant operations and act as a liaison, balancing the needs of the Operator with the capabilities of the operation
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Train and develop a strong team
• Collaborate with the transportation manager regarding staff performance, identify and drive areas of improvement, and recognize team members’ outstanding performance
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety, and excellence
• Work closely with the MDC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Complete other activities as required, as needs arise

Safety:

• Troubleshoot issues with drivers during deliveries
  
• Conduct restaurant delivery audits to ensure outstanding driver performance and to identify areas of operational improvements

Efficiency and Organization:

• Optimize driver/route assignments, including ensuring compliance with federal, state and local DOT guidelines regarding routing time and drivers’ hours of service
• Lead the processing of trip reports and other documentation
• Monitor data (i.e. payroll entries) to enable effective tracking of expenditure
• Support budget management of outbound transportation at the DC

Required Qualifications (Knowledge, Skills, & Abilities)

Education:

• High school degree or similar

Experience:

• 5+ years experience with private fleet operations
• Demonstrated experience with and functional knowledge of food service distribution, including outbound transportation procedures and regulations, transportation equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Demonstrated ability to value both relationships and results and to put others above themselves
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect

Physical Ability:

• Ability to complete physically demanding work, including consistently lifting up to 65 pounds.

Schedule:

• Availability for on-call support on weekends, holidays, and evenings and shift flexibility, as needed.

Travel:

• This position requires you to live within 60 miles of our distribution center.
• 15% for Chick-fil-A Operator/market/DC visits, supplier visits, and related conferences

Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage and company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

Education:

• Bachelor’s degree

Experience:

• 7+ years of experience with private fleet operations
• Experience in warehouse operations, supporting in a food distribution or food manufacturing environment
• Class A CDL
• Knowledge of federal, state and local government regulatory requirements for driver labor scheduling and safety
• Demonstrated success in operations and people leadership
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Required Years of Experience

5

Preferred Years of Experience

15

Travel Requirements

15%

Work Environment

Warehouse