Driver Navigator

Bay Center Foods, LLC

Salt Lake City (UT)

Hybrid

USD 42,000 - 54,000

Full time

5 days ago

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Job summary

Chick-fil-A Supply in Salt Lake City, UT is seeking a Navigator to support drivers at the Distribution Center. You will assist with unloading, route planning, and delivering to Chick-fil-A restaurants, while ensuring food safety and accurate documentation.

The role requires strong organization, communication, and problem-solving skills, with a willingness to travel and work a flexible schedule, including nights and weekends.

Qualifications

High school diploma or GED required.
Self-starter with strong project management and organization skills.
Motivated team player capable of working independently.
Tech-savvy with basic smartphone/tablet use.
Detail-oriented and a creative problem solver and communicator.
Willing to travel about 5% for visits.
Excellent English communication and documentation skills.
Ability to manage multiple projects and shifting priorities.
Safety-conscious with focus on food safety and safe workplace.
Customer-focused and respectful in difficult situations.

Responsibilities

Complete the pre-trip checklist and prepare equipment for safe, efficient use.
Plan trips for the optimal route and road conditions.
Inform driver of route plan and any exceptions to the delivery sequence.
Assist the driver with unloading and positioning the truck.
Ensure food safety protocols and temperature integrity during delivery.
Communicate potential service interruptions to the MDC.
Secure all product and equipment for transit and organize documents.
Assist with collection of equipment or returns from Restaurants.
Work in all weather conditions and multi-temperature environments.
Prepare for a flexible schedule including nights, weekends, holidays, and rotating shifts.
Adapt to change and respond professionally to difficult situations.
Prioritize tasks under pressure and meet goals.
Perform other related duties as assigned.

Skills

Project management

Organization

Interpersonal skills

Team player

Tech-savvy

Communication

English proficiency

Travel willingness

Problem solving

Adaptability

Education

High school diploma or GED

Tools

Mobile devices

Job description

Overview

As a navigator, you will be responsible for supporting and partnering with drivers at the Chick-fil-A Supply Distribution Center (DC) in Salt Lake City, UT, to provide excellent delivery service to restaurants. You will help with unloading the truck, delivering and organizing food, navigation to each destination, completing delivery logs and sharing opportunities for process improvement. As a navigator, you will be a crucial part of a team innovating ways to better serve Chick-fil-A® restaurants and Operators. You will report to the transportation supervisor and collaborate with the transportation team to provide the driver with up-to-date route, schedule and delivery instructions. As the navigator, you will have the opportunity to help drive continued innovation at an operation like no other in the food service industry.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. At Chick-fil-A Supply, everyone is part of the team – regardless of position or title. Through innovation and a growth mindset, Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. We offer competitive compensation and benefits, training and professional development opportunities, and scheduling with you in mind. For more information, visit cfa-supply.com.

Responsibilities

Completing the pre-trip checklist and preparing equipment for safe, efficient use

Conducting trip planning to confirm the optimal route and road conditions

Ensuring the driver is aware of the route plan and any exceptions to the normal delivery sequence

Helping the driver safely navigate and position the truck for deliveries

Assisting with unloading product at Restaurants in an accurate, organized manner

Ensuring all food safety protocols are followed during delivery, with special attention given to temperature integrity and preventing damage and contamination

Communicate any potential service interruptions (i.e., scheduling discrepancies or security risks) to the MDC

Ensuring mistakes are handled gracefully and professionally by executing "Remarkable Recovery"

Ensuring all product and equipment loaded on trailer is secured for transit between stops

Organizing and maintaining control of all shipping documents throughout each delivery route

Assisting the driver with collection of all equipment (such as carts and pallets) or product returns from Restaurants

Frequently lift up to 50 pounds; occasionally move with mechanical assistance up to 1,500 pounds

Work in all weather conditions

Prepare for a flexible schedule including nights, weekends, holidays, and rotating shifts

Be prepared to typically work shifts at night (e.g., from 10 p.m. - 8 a.m.)

Work in a multi-temperature environment including freezer

Communicate effectively across stakeholders including Restaurant Operators and Distribution Center staff

Adapt to change and respond to difficult and challenging situations in a professional manner

Manage pressure and conflicting demands; effectively prioritize tasks and workload

Performing other related duties as assigned

Ultimately know the needs of customers, treat all parties with dignity and respect in difficult situations, and maintain a positive, service-focused mindset

Required Qualifications (Knowledge, Skills, & Abilities)

High school or equivalent (e.g., GED)

A self-starter with excellent project management and organization skills

Highly motivated with strong interpersonal skills; a team player who can work independently when necessary

Tech-savvy and comfortable using basic smartphone and tablet systems and applications

A detail-oriented, organized yet creative problem solver and communicator (both written and verbal)

Able to anticipate needs, lead multiple projects, and manage shifting priorities

Able to travel for 5 percent of the job for Chick-fil-A Operator/market visits, supplier visits, and related conferences

Skilled communicator across all levels of an organization, with both teammates and suppliers

Quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything

Customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services

Committed without compromise to food safety for customers and a safe workplace for colleagues

Inspired to uphold Chick-fil-A values and act with integrity

Driver of results who can be counted on to not only meet but exceed goals and push others to do the same

Problem solver who can identify hidden problems, look beyond the obvious, and doesn't stop at the first answer

Servant leader who puts others before themselves, corrects mistakes with authenticity, and respects all viewpoints

Sometimes additional qualifications are required to support deliveries at security sensitive sites like Airports or Federal Contractor buildings. These requirements can include FBI or expanded background checks, site specific training and/or certification, fingerprinting and/or requirements to get a security badge on-site.

Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.