Transportation - Sr Account Manager - Sell ACV Transport to Dealers and Commercial Accounts

ACV Auctions; Indianapolis (IN); Remote; USD 55,000 - 65,000; Full time

Job summary

Join a forward-thinking company that is transforming the automotive industry! As a Sr. Account Manager for Transportation, you will play a key role in enhancing customer experiences and driving sales growth. This position offers a dynamic environment where innovation is encouraged, and your contributions will directly impact the success of our transportation services. With a strong focus on collaboration and a commitment to personal growth, you will have the opportunity to thrive in your career while helping to shape the future of vehicle sales. If you are a motivated self-starter with a passion for customer service, this role is perfect for you!

Benefits

Multiple Medical Plans

Company-Sponsored Disability Insurance

Generous Paid Time Off

Employee Stock Purchase Program

401(k) Retirement Planning

Qualifications

• 3+ years in B to B/SMB environment with a focus on sales.
• Experience using CRM software to manage sales pipeline.

Responsibilities

• Develop strategies to retain and grow the client base for ACV Transportation.
• Act as the main point of contact for key clients to ensure satisfaction.

Skills

Sales Skills

Account Management

Problem Solving

Communication Skills

Business Acumen

Education

High School Diploma

Bachelor’s Degree

Tools

Salesforce

Microsoft Office Suite

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Who we are looking for:

The Sr. Account Manager, Transportation has a high level understanding of ACV customers to deliver value added Transportation services based on their needs and expectations. This role will collaborate and partner with all ACV Sales Teams as well as Transport Operations and Business Operations. The Sr. Account Manager, Transportation's primary responsibility will be to retain and win new transport orders from existing ACV customers and external customers. The role will be responsible for coordinating with the existing account coverage in order to build relationships, pitch transport, and close deals.

Remote / Travel

This role is remote but candidates that can be in the Buffalo, NY office at least 2 days a week are preferred.

Occasional corporate travel to customers may be required up to 20%. For candidates not in Buffalo, additional travel will be required to the Buffalo, NY office.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop strategies to retain and grow the client base for ACV Transportation including winning back customers and adding new customers that never use ACV Transport
• Demonstrate innovative thinking and thought leadership by developing strategies to increase customer volume to ACV Transport services outside of ACV Auctions
• Proactively identify client needs, goals and objectives and partner ACV stakeholders to deliver results that exceed the client(s) expectations
• Subject Matter Expert in those instances that we roll out a program with a major dealer group
• Establish inter-departmental relationships with ACV Inside, Outside, and Major Account sales teams to navigate customers and relationships
• Use marketing tools and data reports to provide information, identify and track success for target customers
• Act as the main point of contact for key clients, to drive deal enablement and ensure service satisfaction during the hand off to Transport operations
• Create and maintain relationships with key customers, stakeholders, and shippers and communicate with them via email, text, video and face-to-face
• Execute on sales campaigns and initiatives
• Coordinate internally to get in front of customers, craft custom pitches, and win transport orders
• Leverage follow-ups, check-ins and cross functional resources to drive customer wins
• Meet or exceed all sales goals and KPI’s
• Document activities, strategies and efforts
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak and understand English.
• High School Diploma required.
• Bachelor’s degree preferred.
• 3+ years’ B to B/SMB environment
• Sales or Account Management background
• Skills that can communicate both written and oral across multi-functional groups to ensure results.
• Problem solver, strong business acumen, ability to collaborate and self motivated
• A reliable self-starter attitude who is capable of thriving in an entrepreneurial environment.
• Experience in using a CRM software (preferably Salesforce) to maintain and plan sales pipeline
• Experience in the automotive and or transportation industry is a plus
• Ability to analyze variances and trends to determine changes in key business metrics vs expectations and review with the leadership team.
• Experience with ACV a plus, with working knowledge of all ACV Auctions products and services.
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint and Outlook, Google, Salesforce, etc. or comparable software application.
• Team Player that is adaptable to changes and improvement

Compensation : $55,000 - $65 ,000 annually. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

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Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collectionand use of your personal information, please see ourPrivacy Notice.