Transportation Specialist – Office of Research and Registration

Austin Community College; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Austin Community College is seeking to fill three permanent full-time Transportation Specialist positions. The ideal candidate will deliver high-quality customer service regarding registration with FMCSA and develop methodologies for information gathering, supporting various transportation stakeholders.

Qualifications

• Mid-career transportation professional with effective customer service skills.
• Strong oral and written communication abilities.
• Competent in analyzing and processing applications.

Responsibilities

• Provide expertise on a range of Transportation programs.
• Conduct program reviews to evaluate efficiency and effectiveness.
• Serve as point of contact for Congressional and miscellaneous information requests.

Skills

Customer Service

Research Skills

Attention to Detail

Job description

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Transportation Specialist - Office of Research and Registration

The Federal Motor Carrier Safety Administration’s Financial Responsibility Filings and Registration Division under the Associate Administrator for Research and Registration are seeking to fill three permanent full-time Transportation Specialist positions located anywhere in the U.S. (remote job). The mission of the office is to deliver high quality customer service to all companies which are required to register with FMCSA to receive safety and/or operating authority registration.

As a Transportation Specialist, you will:

• Provide expertise and assist in policy formulation, problem solving, development, promotion, and demonstration of state-of-the-art practices on a wide range of Transportation programs.
• Conduct and participate in complex program reviews to evaluate and determine the extent of efficiency, effectiveness, and economy with which Transportation programs and administrative operations are carried out in conjunction with the agency’s mission and policies.
• Develop plans, goals, and oversees the implementation of systems and procedural changes.
• Serve as the point of contact for all Congressional, Headquarters, and other miscellaneous requests for information. Coordinate with appropriate staff to draft responses, reviews, finalizes and distributes correspondence.
• Develop a wide range of methodologies to collect multitude of complex data/information. Track process improvements through critical metrics and adjusts processes as necessary to gain additional process improvements.
• Provide expertise, training, and presentations to stakeholders in developing plans, goals, objectives for implementing deliverables for assigned Transportation programs.

The ideal candidateis a mid-career transportation professional capable of providing effective customer service support to motor carriers, brokers, freight forwarders, cargo tank facilities, intermodal equipment providers, insurance companies, financial institutions, process agents and members of the general public regarding their registration with FMCSA. Applicants must possess effective oral and written skills, researching skills, and be capable of paying attention to details involved in the reviewing, analyzing, and processing of applications.