Transportation Specialist

Team Recovery LLC; Sylvania (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay + 401(k) with Employer

Generous Paid Time Off

Tuition Reimbursement

Comprehensive Medical, Dental & Vision

Employee Assistance Program

Job summary

Team Recovery LLC in Ohio is seeking a Transportation Specialist to provide safe, reliable, and timely transport for individuals accessing behavioral health services. You will coordinate schedules, confirm pickups, and ensure on-time arrivals for appointments.

This role requires professionalism, compassion, strong communication, and a safety-focused mindset. Education: High School Diploma or GED; must have a valid driver’s license and insurable driving record; CPR/BLS certification is required

Qualifications

• High School Diploma or GED required.
• Valid driver's license with a clean driving record; must be 21+ and insurable.
• CPR/BLS certification required or training provided.
• CDCA, QMHS, and/or CPI certification preferred.

Responsibilities

• Assist with transportation for individuals who may have difficulty accessing behavioral health services.
• Confirm pickup and appointment details before each scheduled trip.
• Arrive on time and communicate arrival details to clients.
• Maintain respectful, supportive relationships with clients during transport.
• Assist clients with entering and exiting the vehicle safely.
• Recognize and respond to distressed or high-stress situations.
• Coordinate with admissions, clinical staff, and other teams for scheduling.
• Plan efficient routes and manage multiple pick-up/drop-off schedules.
• Conduct daily vehicle inspections and report safety concerns.

Skills

Professionalism

Compassion

Strong communication

Crisis awareness

Team collaboration

Attention to detail

Education

High School Diploma or GED

Tools

Valid driver's license

Job description

About Team Recovery: Team Recovery is an addiction treatment center dedicated to supporting individuals affected by substance use and mental health disorders. We offer a full continuum of care, including inpatient detox, residential treatment, outpatient services, and recovery housing, designed to meet people where they are in their recovery journey. Our team is made up of professionals, many with lived experience, who understand the challenges of addiction and the power of connection. With a mission to improve lives and a vision to redefine treatment, we're committed to creating lasting change in the communities we serve. Team Recovery is more than a treatment center. We're a new approach to an old problem.

Job Summary: The Transportation Specialist provides safe, reliable, and timely transportation for individuals accessing behavioral health services. As an important first point of contact for individuals entering care, this role requires professionalism, compassion, strong communication skills, and a safety-focused mindset. Working closely with the Admissions, Business Development, and Intake Teams, the Transportation Specialist coordinates transportation schedules, communicates changes or delays, maintains required documentation, and ensures individuals arrive safely and on time for scheduled appointments. This position helps reduce transportation barriers and supports a positive, seamless admissions experience.

Education Requirements: High School Diploma or GED

License Requirements:

• Must have a valid driver's license, acceptable driving record, be 21 years or older, and be deemed insurable through Team Recovery's insurance carrier.
• Prefer a valid CDCA, QMHS, and/or CPI Certification.
• BLS/CPR certification required, will train upon hire.

Core Responsibilities Include:

• Assist with providing transportation for individuals who may have difficulty accessing behavioral health services due to transportation barriers.
• Confirm pickup and appointment details before each scheduled trip.
• Arrive at designated pickup locations on time and communicate appropriately with clients regarding arrival.
• Build and maintain respectful and supportive relationships with clients, creating a calm and professional environment during transport. Offer reassurance and guidance related to recovery-oriented conversation when appropriate, especially during client transitions or crises.
• Assist clients with entering and exiting the vehicle when appropriate and within the scope of the position.
• Recognize and respond appropriately to client behavior, including crisis or high-stress situations.
• Alert clinical or supervisory staff if a client exhibits signs of distress or behavioral concerns during transport.
• Collaborate closely with admissions, business development, clinical staff, recovery housing, and administrative teams to ensure smooth scheduling and coordination of client transport needs.
• Plan efficient routes and manage multiple client pick-up/drop-off schedules. Communicate changes or delays promptly to supervisors and relevant departments.
• Conduct daily vehicle inspections for cleanliness, fuel levels, and basic maintenance needs.
• Report any safety concerns or mechanical issues immediately and follow all safety protocols.
• Accurately maintain logs, time sheets, incident reports, and transport records.
• Ensure all documentation complies with organizational standards.
• Coordinate with third-party transportation providers when needed.
• Establish and maintain positive working relationships with carriers to ensure timely and reliable service.
• Follow all organizational policies, including safety, HIPAA, and ethical guidelines.
• Protect client information and always maintain strict confidentiality.
• Perform other duties as assigned.

Why You'll Love Working with Us: We believe in taking care of our team, both in and out of the workplace. Full-time employees (30+ hours/week) enjoy a comprehensive benefits offering, including:

• Competitive Pay + 401(k) with Employer Match – Plan for your future with confidence.
• Generous Paid Time Off – We value work-life balance and encourage time to recharge.
• Tuition Reimbursement – Invest in your growth with support for ongoing education.
• Comprehensive Medical, Dental & Vision Insurance – Your health and well-being matter.
• Employee Assistance Program – Get confidential support when you need it most.

Ability to pass a pre-employment background check and drug screen required.