TRANSPORTATION SPECIALIST

∙ Elijah House Foundation; Goodlettsville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Dollar General in Goodlettsville, TN is seeking a Logistics/Analytics professional to develop and execute store shipment plans and drive operational efficiency. You will leverage data analytics to track carrier performance, support cost reductions, and improve overall store and customer experience.

You will analyze vendor data, prepare KPI reports, maintain data integrity, and contribute to cross-functional projects.

Qualifications

• Bachelor's degree in business, operations management, supply chain or logistics.
• Experience in a customer service environment and resolving issues.
• Proficiency in Microsoft Office, especially Excel.
• Experience in retail transportation or carriers is a plus.

Responsibilities

• Analyze carrier and vendor performance data to identify issues and drive improvement.
• Prepare daily, weekly, and monthly KPI reports to support decisions.
• Maintain data integrity across systems and vendor data.
• Track DG assets and update related systems for accountability.
• Develop ad-hoc reports to uncover insights and improve KPIs.
• Oversee freight payment processes and manual invoicing workflows.
• Manage claims procedures to recover transportation costs.
• Maintain and update transportation SOPs for accuracy.
• Perform audits to ensure compliance with processes.

Skills

TMS proficiency

Excel proficiency

Supply chain knowledge

Business acumen

Multitasking

Team collaboration

Self-motivation

Education

Bachelor's degree in business/ops/logistics

Tools

Excel

TMS (Transportation Management Systems)

Job description

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

General Summary:

This position is responsible for developing and executing store shipment plans and special projects that support operational excellence. By leveraging data analytics and reporting, you'll track carrier performance to ensure timely and cost-effective deliveries. You'll also contribute to process improvement initiatives aimed at reducing logistics costs, optimizing efficiency, and enhancing the overall store and customer experience.

Duties & Responsibilities:

Analytics and Reporting

• Analyze carrier and vendor performance data to identify service issues and provide actionable recommendations to drive continuous improvement.
• Prepare and deliver daily, weekly, and monthly reports on key performance indicators (KPIs) to support data-driven decision-making.
• Ensure the accuracy and timeliness of all data provided by vendors and third-party service providers, maintaining data integrity across systems
• Monitor and track Dollar General assets, such as trailers and rolltainers, and update relevant systems to ensure proper accountability and utilization.
• Develop and deliver ad-hoc reports and analyses to uncover insights and support initiatives that enhance key performance standards (KPS).

Operational and Financial Administration

• Oversee freight payment processes, including the administration of manual invoice workflows, ensuring accuracy and compliance.
• Manage claims procedures to recover transportation-related costs associated with merchandise, structural, or equipment issues, ensuring financial accountability.
• Utilize claims procedures to recover transportation dollars and payables related to merchandise / structure / equipment claims.
• Maintain and update transportation-related Standard Operating Procedures (SOPs), ensuring they remain accurate, relevant, and aligned with operational best practices.
• Perform audits to ensure compliance with Dollar General processes, identifying areas for improvement and supporting corrective actions to maintain operational excellence.

Operational Responsibilities

• Actively monitor transportation systems and reports to identify discrepancies or incomplete activities, providing support to the Operations team and working directly with carrier partners to implement necessary corrective action.
• Proactively communicate with internal teams regarding delayed shipments or carrier related issues.
• Collaborate on cross-functional projects aimed at driving operation improvements and enhancing the overall performance of the company. Tracks DG assets (trailers, rolltainers, etc.) and updates the appropriate systems.

Knowledge, Skills and Abilities (KSAs):

• Proven proficiency with Transportation Management Systems (TMS) and related operational processes.
• Advanced proficiency in Microsoft Office applications, particularly Excel.
• Solid understanding of transportation, distribution, and broader supply chain concepts.
• Demonstrates general business acumen and strategic thinking.
• Exceptional multitasking and prioritization skills, with the ability to manage workloads and meet deadlines in a dynamic environment.
• Team-oriented mindset with a strong focus on customer service and collaboration.
• Self-motivated, with a demonstrated ability to take initiative, learn new processes, and adapt to evolving work requirements.

Qualifications

Work Experience &/or Education:

• Bachelor’s degree in business, Operations Management, Supply Chain, or Logistics is required.
• Prior experience in a customer service environment, with a proven ability to manage and resolve issues effectively.
• Proficiency in Microsoft Office applications is required, with an emphasis on Excel.
• Experience in retail transportation or working with a carrier is preferred and considered a strong asset.