Transportation Program Manager 2

Nordstrom; Seattle (WA); Hybrid; USD 103,000 - 171,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement plan

Paid Time Off

Life Insurance

Merchandise Discount

EAP resources

Job summary

Nordstrom in Seattle, WA, is seeking a Transportation Program Manager 2 to own the development, deployment, and optimization of Last-Mile delivery programs across our omni-channel network. You will balance speed, service, cost, and efficiency while partnering with Fulfillment Centers, Stores, and carrier partners.

The role requires strong program execution, data-informed decision-making, and the ability to operate in ambiguity.

Qualifications

• Bachelor's degree in Business, Supply Chain, Transportation, Engineering, or a related field.

Responsibilities

• Own the delivery and ongoing improvement of Last-Mile delivery programs that directly impact customer experience and operational performance
• Lead end-to-end programs from problem definition through deployment, stabilization, and ongoing optimization
• Serve as the connective tissue between Fulfillment Centers, Stores, and Last-Mile program teams to define optimal delivery processes and performance expectations
• Analyze third-party carrier performance and cost-efficiency initiatives, ensuring alignment with service standards and financial targets while fostering strong carrier partnerships
• Develop and maintain processes, metrics, and performance frameworks to measure service, speed, cost, and quality
• Use SQL and self-service data analysis to evaluate trends, validate assumptions, identify root causes, and prioritise opportunities
• Communicate performance insights, trade-offs, risks, and recommendations across cross-functional stakeholders and leadership
• Coordinate dependencies, manage risks, and ensure alignment across Fulfillment Center, Store, and carrier initiatives
• Continuously identify opportunities to streamline operations, drive adoption and change management for new tools and processes, and enhance the Last-Mile customer experience

Skills

Program management

Stakeholder management

Analytical thinking

Communication

Ambiguity tolerance

Education

Bachelor's degree in Business, Supply Chain, Transportation, Engineering, or related field

MBA (optional)

Tools

SQL

Job description

Job Description

At Nordstrom, our Supply Chain teams play a critical role in delivering exceptional customer experiences across every channel. We're looking for a Transportation Program Manager 2 to own the development, deployment, and continuous optimization of Last-Mile delivery programs across our omni-channel supply chain network.

In this role, you'll be responsible for driving end-to-end delivery of tools, processes, and program enhancements that improve how orders move from Fulfillment Centers and Stores to customers' doorsteps - balancing speed, service, cost, and operational efficiency. You'll partner closely with Fulfillment Center Operations, Stores, Last-Mile program management teams, and third-party carrier partners to translate customer and operational needs into scalable solutions and ensure successful adoption across the network.

This is a highly cross-functional role that requires strong program execution, operational understanding, and data-informed decision-making. Success in this role requires comfort operating in ambiguity, aligning stakeholders on trade-offs, and consistently delivering measurable outcomes in a fast-paced environment.

This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position.

A day in the life…

• Own the delivery and ongoing improvement of Last-Mile delivery programs that directly impact customer experience and operational performance
• Lead end-to-end programs from problem definition through deployment, stabilization, and ongoing optimization
• Serve as the connective tissue between Fulfillment Centers, Stores, and Last-Mile program teams to define optimal delivery processes and performance expectations
• Analyze third-party carrier performance and cost-efficiency initiatives, ensuring alignment with service standards and financial targets while fostering strong carrier partnerships
• Develop and maintain processes, metrics, and performance frameworks to measure service, speed, cost, and quality
• Use SQL and self-service data analysis to evaluate trends, validate assumptions, identify root causes, and prioritise opportunities
• Communicate performance insights, trade-offs, risks, and recommendations across cross-functional stakeholders and leadership
• Coordinate dependencies, manage risks, and ensure alignment across Fulfillment Center, Store, and carrier initiatives
• Continuously identify opportunities to streamline operations, drive adoption and change management for new tools and processes, and enhance the Last-Mile customer experience

You own this if you have…

• Bachelor's degree in Business, Supply Chain, Transportation, Engineering, or a related field (Graduate degree or MBA a plus)
• 5+ years of experience in program management, transportation/logistics, or supply chain roles
• Experience owning delivery of cross-functional initiatives involving Fulfillment, Stores, and/or external carrier partners
• Familiarity with SQL and comfort performing self-service analysis to inform decisions and validate assumptions
• Strong analytical and quantitative skills, with the ability to use data and metrics to support trade-offs and recommendations
• Knowledge of supply chain and Last-Mile transportation operations
• Demonstrated ability to operate effectively in ambiguous environments and independently define problems and solutions
• Strong stakeholder management, teamwork, and influencing/negotiating skills
• Ability to manage multiple priorities and drive execution in a fast-paced, dynamic environment
• Excellent verbal and written communication skills, including the ability to clearly explain complex concepts
• Strong business acumen with a focus on measurable outcomes and operational impact
• Collaborative, engaging, and energized by solving complex problems

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$102,500.00 - $170,500.00 Annual

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com (http://www.nordstrom.com/).

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.