Transportation Operations Specialist (LTL, FTL & Ground Expedite)

Expedock; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

HMO & Leave Credits

Remote Environment

Structured onboarding & training

Job summary

Expedock is seeking a detail-oriented logistics coordinator to join our remote team during the night shift. You will partner with vendors and carriers, initiate GPS tracking, and ensure on-time delivery of shipments across FTL, LTL, and ground expedite lanes.

The role emphasizes proactive communication, accurate documentation, and seamless problem solving as you manage multiple shipments from pickup to delivery and support client needs.

Qualifications

• 2–3 years of experience in logistics, transportation, or freight forwarding.
• Proficient with TMS and MS Office; strong documentation skills.
• Ability to work independently with strong time-management and attention to detail.

Responsibilities

• Engage with vendors and carriers to initiate GPS-based tracking for FTL and LTL shipments.
• Troubleshoot technical issues, request ELD and TMS connections, and access customer TMS portals for shipment updates.
• Respond promptly to customer and carrier inquiries via phone and email.
• Ensure timely and accurate delivery of cargo to key customers.
• Verify that all shipment documents (bills of lading, etc.) are accurate and complete.
• Oversee collection and delivery activities on behalf of key clients.
• Schedule and trace customer shipments from pickup to delivery, ensuring records are accurate.
• Coordinate and monitor Domestic Ground Expedite shipments with proactive carrier/dispatcher communication.
• Process transportation documentation with attention to detail and compliance.
• Fulfill other responsibilities as assigned by management.

Skills

Customer service

Time management

Problem solving

Independent worker

Tools

TMS

Microsoft Office (Excel, Outlook)

CargoWise

SAP

Turvo

Job description

About Expedock

Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and technology to help businesses scale efficiently.

Schedule: Night Shift (9 PM - 6 AM) (Sunday - Thursday / Monday - Friday) PHT

Location: Fully Remote (WFH)

What You'll Do

• Engage directly with vendors and carriers, including dispatchers, to initiate GPS-based tracking for both FTL and LTL shipments.
• Troubleshoot technical issues, initiate ELD and TMS connection requests, and access customer TMS portals to post shipment updates.
• Respond promptly and professionally to customer and carrier inquiries via phone and email.
• Ensure the timely and accurate delivery of cargo to key customers.
• Verify that all shipment documentation is accurate and complete, including bills of lading and other supporting materials.
• Oversee collection and delivery activities on behalf of key clients.
• Schedule and trace customer shipments from pickup to delivery, ensuring accuracy in all domestic transportation records.
• Coordinate and monitor Domestic Ground Expedite shipments, ensuring timely pickups and deliveries through proactive communication with carriers and dispatchers.
• Process transportation documentation with great attention to detail and compliance.
• Fulfill other responsibilities as assigned by management on a day-to-day basis.

What You Need

• 2-3 years of industry-related experience in logistics, transportation, or freight forwarding.
• Hands-on experience with Domestic LTL, Truckload (FTL), and Ground Expedite is required.
• Strong customer service skills and the ability to manage communication professionally and efficiently.
• Working knowledge of freight forwarding procedures, regulations, and departments.
• Proficiency in desktop and web applications, including Transportation Management Systems (TMS) and Microsoft Office Suite (Excel, Outlook).
• Experience with systems such as CargoWise, SAP, or Turvo is a plus.
• Excellent attention to detail, time management, and problem-solving skills.
• Ability to work independently, exercise sound judgment, and manage multiple shipments with minimal supervision.
• Experience with Domestic Air Freight is a plus.

Why Expedock

• HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leave credits after your third month of engagement.
• Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
• Seamless Onboarding & Training: Get up to speed quickly with structured onboarding and client-specific training designed to help you become a subject matter expert in your assigned workflows.