Transportation Dispatcher & Guest Service Driver

Summit Express; Colorado; On-site; USD 34,000 - 41,000; Full time

Job summary

Summit Express in Dillon, CO is seeking a Transportation Dispatcher to coordinate drivers, vehicles, guest movements, and real-time service changes across a seven-day operation. The role requires calm decision-making, clear communication, and the ability to balance safety, guest service, and efficiency while maintaining real-time notes and handoffs during shifts.

Weekend availability is required. This position blends Dispatch shifts with Guest Service Driving shifts, with morning and evening

Qualifications

• High school diploma or GED is required.
• Strong English written and verbal communication.
• Excellent attention to detail involving names, routes, flight information, pickup instructions, timing, and special guest needs.
• Ability to prioritize competing demands, make timely decisions, and remain calm during high-volume or stressful situations.
• Proactive, accountable, self-directed work style with strong situational awareness and follow-through.
• Valid driver’s license and acceptable driving record required.
• Must meet Summit Express Guest Service Driver qualifications and complete required driving class and trainings.

Responsibilities

• Monitor active trips, drivers, fleet vehicles, flights, road conditions, and changing operating conditions during shifts.
• Verify driver and vehicle assignments, manifests, pickup times, addresses, luggage needs, and guest contact information.
• Coordinate routing, transfers, pickups, staging, passenger exchanges, and schedule adjustments.
• Identify potential problems early and take corrective action to prevent service failures.
• Respond to weather, road closures, vehicle breakdowns, driver call-outs, no-shows, missed connections, flight disruptions, and guest concerns.
• Communicate clear instructions and updates to drivers, guests, Sales and Reservations, leadership, and other team members.
• Handle escalated guest situations and coordinate appropriate service recovery.
• Make timely decisions balancing safety, guest service, operational efficiency, and company policy.
• Maintain real-time notes and provide complete handoffs covering changes, delays, communications, complaints, incidents, resolutions, and follow-ups.
• Provide shift-level leadership when Manager on Duty is unavailable.
• Assist with reservations, rebooking, and transfer driving duties when assigned.
• Serve as a Guest Service Driver; typical week may include 3 Dispatch shifts and 2 Guest Service Driving shifts.

Skills

English communication

Attention to detail

Decision making under pressure

Multitasking

Leadership/ supervision

Customer service

Situational awareness

Education

High school diploma or GED

Tools

Multiple systems

Job description

Summit Express in Dillon, CO is seeking a Transportation Dispatcher to coordinate drivers, vehicles, guest movements, and real-time service changes across a seven-day operation. The role requires calm decision-making, clear communication, and the ability to balance safety, guest service, and efficiency while maintaining real-time notes and handoffs during shifts.

Weekend availability is required. This position blends Dispatch shifts with Guest Service Driving shifts, with morning and evening