Mountain Transportation Dispatcher & Guest Driver

Mountain Careers LLC.; Colorado; On-site; USD 25,000 - 39,000; Full time

Job summary

Summit Express in Dillon or Avon seeks a Transportation Dispatcher who can stay composed during changing plans and coordinate drivers, vehicles, guest movements, reservations, flights, and road conditions throughout a shift.

You will monitor trips, verify assignments, communicate updates to drivers and guests, handle escalations, and provide shift-level leadership when the Manager on Duty is unavailable, with a mix of Dispatch and Guest Service Driving shifts.

Qualifications

• Supervisory or team-lead experience preferred.
• Ability to manage multiple systems with accuracy.
• Strong written and verbal English communication skills.
• Excellent situational awareness and decision-making under pressure.

Responsibilities

• Monitor active trips, drivers, fleet vehicles, flights, road conditions, and changing operating conditions throughout the shift.
• Verify driver and vehicle assignments, manifests, pickup times, addresses, luggage needs, special instructions, and guest contact information before service.
• Coordinate routing, transfers, pickups, staging, passenger exchanges, schedule adjustments, and other guest movements.
• Identify potential problems early and take corrective action before they become service failures.
• Respond to weather, road closures, vehicle breakdowns, driver call-outs, no-shows, missed connections, flight disruptions, guest concerns, and other operational challenges.
• Communicate clear instructions and accurate updates to drivers, guests, Sales and Reservations, leadership, and other team members.
• Handle escalated guest situations and coordinate appropriate service recovery.
• Make timely decisions while balancing safety, guest service, operational efficiency, and company policy.
• Maintain accurate real-time notes and provide a complete handoff covering changes, delays, communications, complaints, incidents, resolutions, and unresolved follow-up.
• Provide shift-level leadership within established authority when the Manager on Duty is unavailable.
• Assist with reservations, rebooking, and reservation changes, and perform Transfer driving duties when assigned.
• This position also requires you to serve as a Guest Service Driver.

Skills

Supervisory experience

Operations coordination

Clear communication

Attention to detail

English proficiency

Education

High school diploma or GED

Job description

Summit Express in Dillon or Avon seeks a Transportation Dispatcher who can stay composed during changing plans and coordinate drivers, vehicles, guest movements, reservations, flights, and road conditions throughout a shift.

You will monitor trips, verify assignments, communicate updates to drivers and guests, handle escalations, and provide shift-level leadership when the Manager on Duty is unavailable, with a mix of Dispatch and Guest Service Driving shifts.