Transportation Dispatcher: Coordinate Routes & Driver Support

Goodwill Industries International, Inc.; Provo (UT); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement fund

Commuter benefits

Professional development

Job summary

Goodwill of the San Francisco Bay Area is seeking a Dispatch Assistant to coordinate daily driver requests and route planning for CDL and non-CDL personnel. You will monitor schedules, relay instructions, and ensure timely communications with stores through GW radios or phones.

Responsibilities include maintaining dispatch records, assisting with equipment and dock operations, and upholding Goodwill core values of Trust, Collaboration, Engagement, Ownership, and Innovation.

Qualifications

• One year of customer service experience or dispatch experience required.
• High School diploma, GED or equivalent work experience required.
• Possession of valid Class C CA Driver License with a clean record.
• Has a California DMV record that is no more than 30 days old.
• Must have a clean MVR with no major citations in past 3 years.
• Has a Department of Transportation medical card.

Responsibilities

• Coordinates and dispatches drivers for daily pickup, delivery, and transportation routes in a safe and efficient manner.
• Monitor driver schedules, route progress, and service completion to ensure on-time performance.
• Provide drivers with route instructions, schedule updates, and operational support as needed.
• Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Orders supplies and equipment, issuing them to Team Members.
• Assist with maintaining an organized dock/yard space including but not limited to driving box trucks and forklifts as needed
• Maintains the day-to-day operations of the transportation department including meeting Team Member and customer needs.
• Reads and responds to emails from stores, providing excellent customer service.

Skills

Dispatching

Customer service

Forklift operation

MS Office

Communication

Education

High School Diploma

Tools

GPS devices

Radio equipment

Job description

Goodwill of the San Francisco Bay Area is seeking a Dispatch Assistant to coordinate daily driver requests and route planning for CDL and non-CDL personnel. You will monitor schedules, relay instructions, and ensure timely communications with stores through GW radios or phones.

Responsibilities include maintaining dispatch records, assisting with equipment and dock operations, and upholding Goodwill core values of Trust, Collaboration, Engagement, Ownership, and Innovation.