Transportation Dispatcher

Gate Gourmet; Newark (NJ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid time off

401k, with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary disability insurance

Voluntary life, accident, and hospital

Employee Assistance Program

Employee Discounts

Free hot healthy meals for unit roles

Job summary

Gate Gourmet is seeking motivated administrative support personnel to serve as the primary administrative contact for our major client’s operations in Newark, NJ. The role involves data analysis, driver coordination, and quality assurance to ensure meals and coolers meet client specifications.

The position offers a competitive hourly rate of $28 and requires at least a HS diploma with 2+ years of office/warehouse experience. Some shifts may rotate between day and night to support operations.

Qualifications

• HS diploma required.
• Associate's degree preferred.
• 2+ years of general work experience in an office or warehouse facility.
• 1 year of experience directing the work of others.
• 1-2 years of shipping/receiving experience preferred.
• Must be able to drive on the ramp (21+ driver's license).
• Able to multi-task in a hectic environment.
• Detail oriented and able to keep calm under pressure.

Responsibilities

• Analyze data from custom computer screens and prepare driver run sheets for each flight.
• Assign Drivers to gates and flights.
• Serve as the quality assurance specialist to ensure contents meet customer specifications.
• Monitor driver's kitchen departure time.
• Track all flight, gate, meal order and other changes in flights.
• Back up supervisor on ramp by relaying changes and directing workload.
• Ensure run sheets and times meet customer specifications.
• Log customer calls and work to resolve issues.

Skills

Data analysis

Multitasking

Detail oriented

Communication

Decision making

Independent work

Education

HS diploma

Associate's degree preferred

Tools

Driver's license

Job description

We're looking for motivated, engaged people to help make everyone's journeys better.

Position is responsible for serving as the primary administrative support for our major client's operations.

Payrate: $28 per hour

Location: 236 Vanderpool St, NJ 07114

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Analyze data from custom computer screens and prepare driver run sheets for each flight
• Assign Drivers to gates and flights
• Serve as the quality assurance specialist, ensuring that contents of coolers and or meals meet customer specifications
• Monitor driver's kitchen departure time
• Track all flight, gate, meal order and other changes in flights
• Serve as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems
• Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
• Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues
• This position will rotate periodically between scheduled shift, and vacation relief shift.

Qualifications

Education

• H.S. diploma required
• Associate's degree preferred

Work Experience

• 2+ years of general work experience in an office or warehouse facility.
• 1 year of experience directing the work of others
• 1-2 years of shipping/receiving experience preferred

Technical Skills: (Certification, Licenses and Registration)

• Able to drive on the ramp (must be 21+ driver's license)
• Able to multi-task in a hectic environment
• Detail oriented
• Able to keep calm in high pressure environment
• Able to work with a minimum of supervision/off-site environment
• Able to make independent decisions
• Able to compile data from multiple sources with a high degree of accuracy
• Able to communicate status changes to all parties in a timely manner
• Driven to document and improve processes
• Must have valid driver's license

Language / Communication Skills

• Able to develop rapport with major client

Job Dimensions

• Geographic Responsibility: Unit
• Type of Employment: Full-time
• Travel %: none
• Exemption Classification: non-exempt
• Internal Relationships: unit employees
• External Relationships: customers

Work Environment / Requirements of the Job

• Must be able to function in a warehouse environment
• May be required to rotate between day and night shift

Organization Structure

Direct Line Manager (Title): Mgr, Transportation or General ManagerDotted Line Manager (Title, if applicable): n/aNumber of Direct Reports: n/aNumber of Dotted Line Reports: n/aEstimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job

• Thinking - Information Search and analysis & problem resolution skills
• Engaging - Understanding others, Team Leadership and Developing People
• Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence , Passion , Responsibility and Respect . To demonstrate these Values, we expect to observe the following from everyone:

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other -creating a safe workplace environment is everyone's responsibility .

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be