Transportation Delivery Operations Supervisor, 1st Shift

Staples; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible PTO

Paid holidays

Employee discounts

Job summary

Staples in Charlotte, NC is seeking a Delivery Operations Supervisor to lead the delivery team and ensure on-time, accurate order fulfillment.

You will partner with senior management to set daily, weekly, and monthly goals, coach drivers, manage headcount, and drive process improvements while maintaining a strong safety culture. This role requires 3+ years in transportation, a valid license, and DOT compliance to help Staples continue delivering value to customers across the network.

Qualifications

• High school diploma or GED is required.
• 3+ years of transportation experience.
• Valid driver’s license with a safe driving history.
• Ability to pass a DOT physical and drug screen.
• Must obtain a 6-month DOT medical card.
• Ability to lift up to 70 pounds by hand.
• Must be at least 21 years of age.

Responsibilities

• Lead the delivery operations team to ensure timely, complete order delivery.
• Plan strategies to meet daily, weekly, and monthly goals.
• Collaborate with senior management to drive operational excellence.
• Improve department processes and coach associates.
• Use reports to evaluate performance and ensure targets are met.
• Uphold safety practices and foster a safety culture.
• Support Staples Delivery Operations to serve customers effectively.

Skills

Leadership

Communication

Safety awareness

Analytical thinking

Team collaboration

Problem solving

Growth mindset

Verbal/written English

Education

High school diploma or GED

Job description

1st Shift/ Monday-Friday (Shift hours may flex based on business need.)

Veterans encouraged to apply!

Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.

What you’ll be doing:

The Delivery Operations Supervisor will lead the team in ensuring the timely and complete delivery of all orders. In this role, you’ll be responsible for preparing and planning strategies to meet the operation’s daily, weekly, and monthly goals.

You will work closely with senior management in the pursuit of operational excellence and the facility's all-around success including achieving performance goals related to productivity, accuracy, and budget. You will make recommendations and improvements to department processes and procedures, participate in the hiring, training and coaching of associates and use operational reports to evaluate department performance and ensure expectations are met.

Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace and foster our safety culture.

In your role as a leader, you will be essential to the success of Staples Supply Chain as we deliver to our customers.

What you bring to the table:

• Ability to accurately calculate and plan and adjust headcount required to meet objectives.
• Ability to foster communication and teamwork among staff and to collaborate with all members of your team, at all levels to ensure successful customer outcomes.
• Understanding of and working knowledge of transportation systems and processes, productivity standards, and technology.
• Functional knowledge of coaching drivers through check rides.
• Ability to adopt our safety procedures quickly and ensure safe work practices.
• Inclusive nature that seeks common ground, listens to others and advocates for the best solutions for the customer and for employees.
• Commitment to lead by example and to a growth mindset as a leader, customer advocate and contributor.
• Ability to demonstrate analytical thinking and problem-solving ability.
• Basic English language skills (both verbal and written communications).

What’s needed- Basic Qualifications:

• High school diploma or GED
• 3+ years of transportation experience
• Must have a valid drivers’ license with a driving record indicating a safe driving history acceptable to the company and at all times remain eligible to drive a commercial motor vehicle under applicable laws and regulations
• Ability to pass a DOT physical and drug screen to the extent legally permissible
• Must obtain a 6-month DOT medical card specific to the role
• An ability to lift, lower, push, pull or carry product up to a maximum of 70 pounds by hand
• Must be at least 21 years of age

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.