Transportation Delivery Operations Supervisor, 1st Shift

Staples Advantage Canada; Lawrence (MA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Inclusive culture

Flexible PTO

Job summary

Staples is seeking a Delivery Operations Supervisor to lead the delivery team, plan headcount, and meet daily, weekly, and monthly goals. You will work with senior management to drive operational excellence and ensure timely deliveries while maintaining safety standards.

The role emphasizes coaching drivers, optimizing processes, and fostering teamwork to achieve outstanding customer outcomes and efficiency.

Qualifications

• Ability to plan and adjust headcount to meet objectives.
• Ability to foster teamwork and communication across staff.
• Understanding of transportation systems, productivity standards, and technology.
• Ability to coach drivers and ensure safety procedures are followed.

Responsibilities

• Lead delivery team to ensure timely and complete orders.
• Plan strategies to meet daily, weekly, and monthly goals.
• Collaborate with senior management to drive operational excellence and budget adherence.
• Promote safety culture and safe work practices across the team.

Skills

Headcount planning

Team leadership

Transportation systems

Safety culture

Analytical thinking

Customer outcomes

Education

High school diploma or GED

Job description

10:00am-6:00pm/Monday-Friday (Shift hours may vary based on business needs)

Veterans Encouraged to Apply!

Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.

What you’ll be doing:

The Delivery Operations Supervisor will lead the team in ensuring the timely and complete delivery of all orders.In this role, you’ll be responsible for preparing and planning strategies to meet the operation’s daily, weekly, and monthly goals.

You will work closely with senior management in the pursuit of operational excellence and the facility's all-around success including achieving performance goals related to productivity, accuracy, and budget. You will make recommendations and improvements to department processes and procedures, participate in the hiring, training and coaching of associates and use operational reports to evaluate department performance and ensure expectations are met.

Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace and foster our safety culture.

In your role as a leader, you will be essential to the success of Staples Supply Chain as we deliver to our customers.

What you bring to the table:

• Ability to accurately calculate and plan and adjust headcount required to meet objectives.
• Ability to foster communication and teamwork among staff and to collaborate with all members of your team, at all levels to ensure successful customer outcomes.
• Understanding of and working knowledge of transportation systems and processes, productivity standards, and technology.
• Functional knowledge of coaching drivers through check rides.
• Ability to adopt our safety procedures quickly and ensure safe work practices.
• Inclusive nature that seeks common ground, listens to others and advocates for the best solutions for the customer and for employees.
• Commitment to lead by example and to a growth mindset as a leader, customer advocate and contributor.
• Ability to demonstrate analytical thinking and problem-solving ability.
• Basic English language skills (both verbal and written communications).

What’s needed- Basic Qualifications:

• High school diploma or GED
• 3+ years of transportation experience
• Must have a valid drivers’ license with a driving record indicating a safe driving history acceptable to the company and at all times remain eligible to drive a commercial motor vehicle under applicable laws and regulations
• Ability to pass a DOT physical and drug screen to the extent legally permissible
• Must obtain a 6-month DOT medical card specific to the role
• An ability to lift, lower, push, pull or carry product up to a maximum of 70 pounds by hand
• Must be at least 21 years of age

We Offer:

• Competitive Pay:
• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.