Transportation Coordinator

Jitsu, Inc.; Indianapolis (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated final mile delivery coordinator to enhance operations and ensure safety and quality standards. In this dynamic role, you will collaborate with various teams to optimize delivery processes and manage relationships with driver partners and service providers. Your leadership and organizational skills will be crucial in achieving on-time delivery and customer satisfaction metrics. If you're passionate about logistics and thrive in a fast-paced environment, this opportunity is perfect for you to make a significant impact in a growing company.

Qualifications

• 3+ years of experience in last-mile delivery or transportation.
• Strong supervisory skills and ability to influence contractors.

Responsibilities

• Coordinate final mile delivery operations to meet safety and quality standards.
• Manage relationships with drivers and assist in recruitment.

Skills

Leadership Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Time Management

Knowledge of Local Geography

Education

High School Diploma or Equivalent

Tools

Google Drive

Slack

Job description

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

About the role

Under the supervision of the Planning Manager and with a functional relationship with the Operations Manager, this position is responsible for coordinating final mile delivery operations in the New Jersey market to achieve company Safety, Quality, and Cost standards. This position primarily collaborates with the market’s Outbound Lead(s), Driver Partners, and Delivery Service Providers, with significant functional collaboration with other members of the Transportation Department and the Engineering Department (routing optimization).

Primary Responsibilities

1. Safety
   - Follow company safety protocols: wear required Personal Protective Equipment (PPE), follow Operations/Outbound Supervisor’s safety instructions, and report unsafe working conditions or actions to management.
2. Outbound
   - Ensure packages are sent out for delivery each operating day according to company schedule requirements. Ensure routes are released to the driver pool according to routing guidelines. Assist in confirming driver assignments and ETAs at least 12 hours before route pickup.
3. Transportation
   - Manage relationships with the market driver pool. Assist in new driver recruitment and onboarding to maximize driver engagement and retention.
   - Assist in selecting, evaluating, and managing relationships with delivery service provider (DSP) vendors.
   - Use client forecasts, launch schedules, etc., to determine driver coverage requirements and ensure market driver availability is efficiently matched with market driver demand to achieve OTD and final mile cost metrics.
   - Coach and mentor driver partners and delivery service providers to enable achievement of on-time delivery, final mile cost, and customer satisfaction metrics.
   - Assist in development and implementation of market routing parameters, volume allocation guidelines, etc.
   - Performs other duties as assigned.

Qualifications

• - High school diploma or equivalent.
• - At least three years’ related experience in the local market required (last-mile delivery, dispatching, transportation, etc.).
• - Excellent knowledge of local market geography, transportation arteries, traffic patterns, etc.
• - Strong supervisory and leadership skills, with the ability to develop relationships with and influence independent contractors outside of a direct reporting relationship.
• - Excellent verbal and written communication skills, with the ability to interact with diverse audiences.
• - Strong analytical and problem-solving skills.
• - Excellent organizational skills and attention to detail.
• - Excellent time management skills with a proven ability to meet deadlines in a time-sensitive work environment.
• - Proficient with Google Drive, Slack, and related operations software.
• - OSHA Forklift Operator certification is a plus.

Physical Requirements:
- The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position:
- Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
- Move or lift up to 60 pounds on a daily basis.

Hours:
- Typical hours are 5a-2p daily. Initial expectations are Sat through Wed; however, can shift due to volume changes from clients. This position may require weekend, night, and holiday hours according to the needs of the company.

Travel:
This position does not typically require travel.

Schedule:

Ability to Commute:
- Indianapolis, IN 46219

Work Location:
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