Transportation & Commercial Lines - Team Lead

TrueNorth Companies, L.C.; Cedar Rapids (IA); On-site; USD 90,000 - 150,000; Full time

Job summary

Une entreprise de services d'assurance reconnue recherche un Team Lead pour superviser les équipes d'Account Specialists à Cedar Rapids. Ce rôle implique l'amélioration des processus et la garantie d'une expérience client exemplaire dans le secteur du transport et de la gestion des risques. Les candidats doivent avoir de solides antécédents en service à la clientèle et en leadership, avec une expertise en documents d'assurance et en gestion d'équipe.

Benefits

Bonus annuel

Assurance médicale, dentaire et vision

Plan 401k avec contributions de l'entreprise

Congés Responsables (RTO)

11 jours fériés payés

Couverture de la vie et invalidité payée par l'entreprise

Temps payé pour bénévolat

Programme de remboursement de frais de scolarité

Programme d'assistance aux employés (EAP)

Programme de bien-être avec incitations financières

Qualifications

• Expérience en service client requise.
• Leadership et expérience dans la gestion d'équipes préférés.
• Connaissances sur les documents et termes d'assurance préférés.

Responsibilities

• Fournir direction, coaching et développement d'équipe.
• Surveiller et améliorer les processus efficacement.
• Améliorer l'expérience client et gérer les demande.

Skills

Confidentialité

Résolution de conflits

Gestion du temps

Prise de décision basée sur les données

Planification

Education

Diplôme de High School ou GED

Diplôme de deux ou quatre ans préféré

Tools

Microsoft Office

Job description

Join to apply for the Transportation & Commercial Lines - Team Lead role at TrueNorth Companies, L.C.

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Join to apply for the Transportation & Commercial Lines - Team Lead role at TrueNorth Companies, L.C.

TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart! TrueNorth is seeking a Team Lead to join our Center of Excellence group encompassing Transportation and Risk Management divisions in our Cedar Rapids office!

The Team Lead is responsible for developing and implementing best-in-class client experience for Transportation & Risk Management accounts, as well as direct supervision of the Account Specialists.

About TrueNorth Companies

Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!

What TrueNorth Offers

TrueNorth offers a lineup of excellent benefits to all full-time employees, including:

• Annual Bonus
• Medical, Dental, Vision
• 401k with Company Contributions
• Responsible Time Off (RTO)
• 11 Paid Holidays
• Company-paid Life and Disability Coverage
• Paid Volunteer Time Off
• Donation Match Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program with Financial Incentives/Discounts
• Hybrid Work Schedule
  
  

Essential Job Functions

• Leadership & Team Development: Provide direction, coach, and develop team members
• Quality & Accuracy: Ensure work accuracy and service quality, set and monitor standards
• Process Improvement: Monitor and improve processes, manage changes effectively.
• Communication & Atmosphere: Foster positive team communication and address issues promptly
• Client Service: Enhance client experience, handle requests, and recommend additional coverage.
• Documentation & Compliance: Maintain accurate records and meet deadlines.
• Relationship Building: Build strong relationships with clients and internal teams.
• Staffing & Performance: Manage hiring, performance reviews, and staff development.
• Reporting & Analysis: Prepare accurate reports and understand business requirements.
• Initiatives & Training: Implement key initiatives, ensure team training, and promote new offerings.
• Motivation & Support: Inspire and support team members, addressing concerns as needed.
  
  

Credentials

• Customer service experience is required
• P&C Licensing is preferred
• Experience leading Account Managers is preferred
• Prior supervisory experience is preferred
• Experience with and knowledge of insurance terms and documents preferred
• Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
• High School diploma or GED required, two or four-year degree preferred
  
  

Skills

A successful team leader excels in analytics, making data-driven decisions to guide the team. Their commitment ensures dedication to achieving goals, while confidentiality builds trust within the team. Conflict resolution skills are essential for maintaining harmony, and coordination ensures smooth operations. Delegation enhances efficiency, allowing tasks to be distributed effectively.

Determination and flexibility help navigate challenges, maintaining focus and independence. Strong management and multi-tasking abilities are crucial for handling multiple projects simultaneously. Organization and planning ensure seamless execution of strategies. Positivity and problem-solving turn obstacles into opportunities, fostering a proactive approach.

Professionalism and self-motivation drive continuous improvement, setting a standard for excellence. Time management ensures deadlines are met, and a strong work ethic inspires the team to achieve their best.

Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work!

Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

Apply today!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

• Industries

  Insurance

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