Transportation Attendant (PT)

Winriver; Redding (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

Win-River Resort & Casino is hiring a Transportation Attendant to provide safe, courteous transportation and valet services for guests and team members. You will assist with loading luggage, share information about the resort and surrounding areas, and coordinate transportation as needed.

The role requires a 21+ age, a valid California driver’s license, and an excellent driving record. You’ll work in a dynamic hotel-casino environment, performing duties that support guest experience and safety.

Qualifications

• Must be 21 years of age or older.
• A valid California Driver’s License and current insurance required.
• Excellent driving record required.
• Experience operating a variety of motor vehicles (automatic & manual).
• Ability to drive and park vehicles in all weather conditions year-round.
• Strong written and verbal communication skills.
• Microsoft Office and POS systems knowledge preferred.
• Minimum of 1 year related experience/training preferred.

Responsibilities

• Greets guests and represents the Resort & Casino as first point of contact.
• Provides safe and orderly transportation of guests and team members.
• Performs daily safety checks on carts and vehicles prior to operation.
• Parks and retrieves guests’ vehicles quickly and carefully.
• Assists guests with boarding, luggage, and transportation needs.
• Maintains vehicle and valet logs; notes damage when applicable.
• Keeps driveways, loading areas and routes clear and safe.
• Reports irregular or suspicious activity to security promptly.

Skills

Customer service

Verbal communication

Written communication

Driving

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

JOB TITLE

Transportation Attendant (Must be 21 years of age or older)

DEPARTMENT:

Transportation

REPORTS TO:

Security Manager

SALARY:

Grade 2

Range Start $16.00/hourly

Range End $23.25/hourly

CLASSIFICATION:

Non-exempt

SUPERVISES:

None

JOB SUMMARY:

This team member is responsible for providing a safe, courteous and efficient transportation and valet services for guests and team members. This team member also assists with the loading and unloading of luggage, provides information about the Resort & Casino and surrounding areas, and coordinates transportation for guests as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:

• Greets guests and serves as representatives of the Resort & Casino by being the first point of guest contact.
• Provides safe and orderly transportation of guests and team members throughout the Resort & Casino grounds.
• Performs required daily safety checks on carts and other Resort & Casino vehicles before operation.
• Parks and retrieves guests’ vehicles in a timely manner while maintaining the utmost care and vehicle safety.
• Opens vehicle doors and assists arriving guests with boarding, disembarking, luggage, and other reasonable transportation needs.
• Writes legible claim checks, documents vehicle location, and notes prior visible damage when providing valet service.
• Maintains the security of the guests’ vehicles and keys, and keeps accurate vehicle, valet, and transportation logs.
• Ensures driveways, loading areas, valet receiving areas, and transportation routes remain clear, orderly, and safe.
• Identifies and reports irregular, unsafe, hazardous, or suspicious activity to the appropriate security team member.
• Reports needed cart, vehicle, or equipment maintenance to the Transportation Supervisor immediately.
• Maintains an excellent driving record and complies with applicable traffic laws and departmental procedures.
• Operates guest vehicles, carts, and other Resort & Casino vehicles as needed.
• Provides accurate information regarding Resort & Casino services, promotions and events.
• Assists guests with directions, taxi or transportation arrangements, reservations, and other travel related requests as needed.
• Provides luggage services during guest check-in and check-out.
• Attends all Meetings and training as required.
• Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Resort & Casino.
• Performs all duties in a manner that adheres to the guest service standards established by Win-River Resort & Casino's guest service program.
• Other duties as assigned by the Security Manager.

EDUCATION REQUIREMENTS

The education requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position, however, higher levels of education than required will be reflected during the recruitment process:

• A High School diploma, or the equivalent thereof, is preferred.

EXPERIENCE AND KNOWLEDGE REQUIREMENTS

The experience and knowledge requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position, however, higher levels of experience and knowledge than required may be reflected during the recruitment process:

• Must be 21 years of age or older.
• A valid California Driver’s License and have current insurance is required.
• An excellent driving record is required.
• Experience and demonstrated ability in operating a variety of motor vehicles, including both automatic and manual transmissions is required.
• Basic knowledge of how different vehicles operate is required.
• The ability to drive and park vehicles in all weather conditions year around is required.
• A strong combination of written and verbal communication skills to write, read, and comprehend written correspondence, concurrent with the ability to effectively communicate with guests and team members of the organization is required.
• Working knowledge of Microsoft Office applications and online point of sales systems is preferred.
• A minimum of one (1) year of related experience and/or training is preferred.

PHYSICAL REQUIREMENTS

The physical requirements outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this job:

• Continuously stands, and walks.
• Frequently drives and climbs.
• Occasionally bends/stoops, reaches below shoulder level, and kneels.
• Frequently lifts/carries up to fifty (50) pounds is required.
• Occasionally lifts/carries up to seventy-five (75) pounds is required.
• Frequently pushes/pulls up to fifty (50) pounds is required.

WORKING CONDITIONS

The working conditions outlined here are representative of those that the team member will or may be exposed to while performing the functions of this job:

• While performing the duties of this job, the team member is frequently exposed to second-hand tobacco smoke.
• While performing the duties of this job, the team member is usually subject to inside environmental conditions.
• While performing the duties of this job, the team member may occasionally be subject to outside environmental conditions and to wet and/or humid conditions.

OTHER INFORMATION

• Native American Preference Policy applies.
• This individual must be able to meet the suitability requirements of the Redding Rancheria’s Gaming Agency to obtain a gaming license.
• Win-River Resort & Casino is a drug‑free workplace.
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• This job description is not a contract for employment. Employment with Win-River Resort & Casino is considered “at-will”.
• Must be able to comply with the Win-River Resort & Casino Common Language Rule.
• Reasonable accommodations may or may not be made dependent upon the nature of the work required by the position.
• Win-River Resort & Casino reserves the right to add, delete or modify without notice.