Transportation Assistant

City of Virginia Beach; United States; On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

The City of Virginia Beach is seeking a BH/DS Assistant – Transportation Assistant to coordinate dispatch and oversee transportation drivers and program sites. This role ensures safe, timely service delivery and acts as a liaison among drivers, program staff, and supervisors.

Responsibilities include supervising drivers, updating schedules, creating routes, and conducting driver training in safety practices. Evening or weekend shifts may be required based on operational needs.

Qualifications

• Requires a High School Diploma or GED and one year of direct client care or customer service experience.
• Must have a current and valid driver’s license.
• All employees may be expected to work hours in excess of their normally scheduled hours and overtime when required.
• Alpha I Status: Positions may require working during inclement weather.

Responsibilities

• Coordinate dispatch and service delivery for BH/DS transportation operations.
• Provide frontline supervision to driving staff with onsite program site oversight.
• Update daily staff work schedules and assign substitute drivers as needed.
• Draw up routes and monitor routes for efficiency and safety.
• Assist dispatch and communications in the office and liaise between drivers, program staff and supervisor.
• Investigate incidents and complete required paperwork; monitor driver hours and payroll backup.
• Train drivers on routes, maintenance, safety systems and wheelchair safety procedures.
• Attend Health and Safety and Behavior Management meetings and perform drills.

Skills

Team leadership

Schedule coordination

Vehicle safety supervision

EHR experience

Microsoft Office proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Job Posting End Date:

October 30, 2026

Department:

HUMAN SERVICES

Compensation Grade:

G16

Compensation Range & Starting Salary:

Pay Range: $36,940.80-57,574.40
Starting salary - Minimum of the Pay Range

Job Exempt (If No, Position is eligible for overtime):

No

About Us:

Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.

Job Duties and Preferred Qualifications:

The Virginia Beach Human Services Department is seeking candidates for the position of BH/DS Assistant – Transportation Assistant. This position is responsible for the coordination of dispatch and service delivery and provides frontline oversight for transportation drivers and program sites.

Responsibilities:

• Tasks associated with the Admission and Discharge of clients to and from Unit/Subunit
• Handle all coordination associated with special transportation assignments
• Provide frontline supervision to driving staff; provide regular onsite supervision at program sites
• Update the daily staff work schedule to cover unscheduled absences. Assign substitute drivers as needed
• Substitute driver for route coverage
• Draw up routes and monitors existing routes for efficiency and improvements
• Assistant dispatch and communications in the office
• Serves as liaison between drivers, program staff and supervisor
• Investigate Client Incidents and Accidents and complete appropriate paperwork.
• Monitor work hours of drivers and serves as back up payroll clerk.
• Conduct one on one remedial training for drivers
• Conduct the first step of the City’s Disciplinary Process – Verbal Counseling and Documentation and presents to supervisor documentation for proceeding to the next step
• Ensure vans are properly maintained by drivers
• Train drivers on routes, proper maintenance, safety systems and safety procedures.
• Conducts periodic checks of Wheelchair vehicles to ensure that all tie down equipment is in good working order
• Communicate client behavior or other service problems to Case Managers
• Monitor Safe Driving Practices of Drivers
• Train and monitors drivers in Proper wheelchair safety system lock down techniques
• Monitor Vehicle Safety Equipment and First Aid Supplies
• Attend Health and Safety and Behaviour Management Committee Meetings
• Conduct Quarterly Health and Safety Drills

Schedule:

Monday – Friday 6am-6pm; varied schedules and weekend/holidays as needed

Preferences:

• Experience as a team lead or supervisor.
• Experience coordinating various schedules to ensure coverage.
• Experience maintaining vehicle reports, inspections, logs, etc.
• Experience working with Behavioral Health or Developmental Services clients.
• Experience working with multiple Microsoft Office applications.
• Experience with driver safety practices and protocols.
• Experience monitoring and/or documenting BH/DS client behaviors.
• Experience as a professional driver.
• Experience with Electronic Health Records (EHR)

The City offers a generous benefits package , which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Paid Leave.

Additional requirements:

• DMV Transcript: Yes
• CDL: No
• Drug & Alcohol Clearinghouse: No
• CPS Check: Yes
• Physical: Yes
• Respirator: No
• Psychological Screening: No
• Polygraph: No
• At Will: No

Minimum Requirements:

Minimum Qualifications: Requires a High School Diploma or GED and one (1) year of direct client care or customer service-related experience. Must have a current and valid driver’s license. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Must be available to work evenings, weekends, holidays, and overtime when required to meet operational needs. Alpha I Status: Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operational status.

Working Conditions:

Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.

The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.

https://workingcondition-summary-prod.s3.amazonaws.com/P11012.pdf

Official Job Descriptions:

To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=E

VRS Contribution

All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace

The City of Virginia Beach maintains a drug free workplace.

Equal Employment Opportunity (EEO) Statement:

The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.