Transportation Area Manager (Fulfillment & Operations)

Amazon Inc.; Newark (CA); On-site; USD 77,000 - 100,000; Full time

Job summary

Amazon.com Services LLC is seeking a Transportation Area Manager to oversee operations across the country, focusing on safety, quality, customer experience, and productivity to ensure on-time delivery for Amazon customers.

You will supervise a team of transportation associates, drive Lean-based process improvements, and collaborate with site leadership on performance metrics while supporting a flexible schedule including weekends and nights.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon experience.
• Ability to work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Collaborate with site leadership on quality and Customer Experience metrics.
• Streamline logistics in the operation through the implementation of standard work and team leadership.
• Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools.

Skills

People management

Performance management

Leadership

Customer service

Communication

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

Lean methodology

Kaizen

Six Sigma

Job description

Job ID: 10536404 | Amazon.com Services LLC

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and dependable people. Amazon is seeking Transportation Area Managers to work throughout the country. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.

Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. Key responsibilities include:

• Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas
• Streamline logistics in the operation through the implementation of standard work and team leadership
• Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates
• Proactively identify and lead process improvement initiatives and Lean tools

Supervisory Responsibilities: You and your team of Transportation Associates are responsible for Amazon customers receiving their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. Support, mentor, and motivate your hourly workforce. Manage safety, quality, productivity, and customer delivery promises. In addition, one of the most important aspects of your job is to lead change at internet speed because innovation has made us the global company that we are today.

Amazon offers competitive packages, growth potential and a challenging and inclusive work environment.

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 20+ employees
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
• Excellent customer service, communication, and interpersonal skills
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Newark - 77,000.00 - 100,000.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.