Transportation Agent

Wheels, LLC; Schaumburg (IL); On-site; USD 44,000 - 61,000; Full time

Job summary

Wheels, LLC in Schaumburg, IL is seeking a Transportation Agent to work with transportation partners to review status on open move requests and enter event dates and comments in internal systems. This is a full-time, Monday through Friday position located in a professional office setting in Georgia or Illinois.

The role requires proactive communication of delays, quotes management, vendor coordination, invoice processing, and supporting high-volume transport project setup, with no travel.

Qualifications

• High School Diploma or GED required; Associate or Bachelor Degree preferred.
• 1–3 years of experience in an office environment; logistics background preferred.

Responsibilities

• Review status on open move requests and enter event dates and comments in internal systems.
• Proactively communicate delays, weather impacts, and industry trends.
• Obtain vendor quotes and present them to customers via system processes.
• Process vendor invoices and audit charges to avoid payment duplication.
• Assist internal teams with high-volume transportation project setup.

Skills

Prioritization

Digital Organization

Communication

Problem Solving

Computer Proficiency

Microsoft Office 365

Time Management

Education

High School Diploma or GED

Associate or Bachelor Degree preferred

Tools

Microsoft Office 365

Job description

Job Overview

The Transportation Agent will work with transportation partners to review status on open move requests and enter event dates and comments in internal systems.

Key Responsibilities - Essential Functions

• Proactively communicate delays, industry trends, and weather impacts
• Follow up with vendors to obtain quotes and present them to internal/external customers via system processes, including prioritizing quote requests for vehicles being purchased by Wheels Stock Buyers.
• Obtain condition reports after vehicles are picked up by the vendor and work with the internal Account Manager to address any issues, such as damage and expired plates.
• Host, or participate in, weekly conference calls with vendors to address open items, challenges, performance metrics, and service vendor/license and title delays.
• Address customer feedback directly with the vendor and elevate internally, as-needed
• Respond to inquiries on status from all areas of the business through email, CRM tool, and Teams message.
• Process vendor invoices, including validating charges, classifying vendor service descriptions to the appropriate internal category, and auditing to avoid payment duplication.
• Assist internal teams with high volume transportation project setup and execution.

Leadership Responsibilities

• This position has no managerial responsibilities.

Competencies - Skills

• Prioritization and Digital Organization
• Communication
• Problem Solving
• Computer Proficiency
• Microsoft Office 365
• Detail Oriented
• Time Management

Education And Experience

• High School Diploma or GED required-Associate or Bachelor Degree preferred
• One (1) to three (3) years of experience in an office environment
• Logistics background preferred

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment

This position is in Georgia or Illinois and operates in a professional office environment.

Position Type/Standard Schedule

This is a full-time position, Monday through Friday.

Travel

No Travel required for this position

Physical Demands

Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care.

Pay Range

$43,700-$61,200

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

AI-Based Analysis Statement

Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team.