Transport/IP (TR/IP) NOC Tech

Apex Systems; Scott Air Force Base (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with company match

Job summary

Everforth Apex Systems is seeking a Transport/IP (TR/IP) NOC Technician at Scott Air Force Base, Illinois, to support the DISA Global Operations Center and DGOC in the 24x7 operations of the DODIN/DISN.

The role requires DoD-8570 IAT Level 2 certification and experience with alarms, fault management, LAN maintenance, and network topology understanding; availability for 24/7 operations is essential.

Qualifications

• Experience in alarm surveillance, fault management, LAN maintenance, or performance management.

Responsibilities

• Create, update, and monitor incident tickets using ServiceNow/ITSM and provide situational awareness to leadership.
• Monitor network events and element management failures 24x7, analyzing alarms and correlating fault information.
• Isolate root causes, coordinate fault corrections, and support diagnosis through testing and troubleshooting.
• Notify relevant contacts regarding network incidents and coordinate with service providers to restore service.
• Restore networks and services to full operation, ensuring SLAs are met.
• Demonstrate proficiency in DISN functions such as routers, switches, and crypto devices.

Skills

Alarm surveillance

Fault management

LAN maintenance

Tools

ServiceNow/ITSM

Job description

Job#: 3043226

Job Description:

Transport/IP (TR/IP) NOC Technician

Location: Scott Air Force Base, Illinois

Clearance: Must be eligible to obtain/maintain a Secret clearance.

Role Overview

This position supports the Defense Information Systems Agency (DISA) by providing services for the Defense Information System Network (DISN). The role is situated in the 24x7 DISA Global Operations Center (DGOC) and involves supporting a contract for global operations and sustainment of the Department of Defense Information Network (DODIN/DISN).

Key Responsibilities

• Create, update, and monitor incident tickets using ServiceNow/ITSM, and provide situational awareness to leadership.
• Monitor network events and element management failures on a 24/7/365 basis, proactively analyzing alarms and correlating fault information.
• Isolate root causes, coordinate fault corrections, and support the diagnosis of network issues through testing and troubleshooting.
• Notify relevant contacts regarding network incidents and coordinate with service providers to restore service.
• Restore networks and services to full operation, ensuring compliance with Service Level Agreements (SLAs).
• Demonstrate proficiency in DISN functions such as routers, switches, and crypto devices.

Required Qualifications

Certification: Must hold a DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.

Experience: Candidates must have demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management. Proficiency is required in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching. A general understanding of network topologies, both transport and IP, is necessary.

Availability: Ability to work in a 24/7 operational environment is required.

Preferred Qualifications

• Experience in a tech control facility or with cyber transport operations.
• Familiarity with circuit actions and vendor management.
• Knowledge of IP architecture.
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with the MS Office Suite (Outlook, Excel, Word, Access, PowerPoint, Teams).
• Experience in one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, or change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• medical
• dental
• vision
• life
• disability
• other insurance plans that offer an optional layer of financial protection
• ESPP (employee stock purchase program)
• 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• corporate discount savings program and other discounts
• On-demand training program
• access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure
• certification discounts and other perks to associations that include CompTIA and IIBA

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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