Transport Customer Service Technician I

University Hospital; Newark (NJ); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account (HSA) & Flex. 4

Short- & Long-Term DisabilityInsurance

Pension Plan

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Job summary

University Hospital in Newark, NJ is seeking a dedicated Transport Associate to move patients and materials safely across all ages under supervision. You will support patient care by delivering specimens, packages, and lab items, and perform routine equipment checks.

You will use pagers and safety protocols, complete body mechanics and CPR training, and adapt to rotating shifts. This role emphasizes reliability, professionalism, and teamwork in a busy hospital environment.

Qualifications

• High School Diploma or GED required.
• Minimum of one year customer service experience, preferably in a healthcare setting.
• Must be able to read, write, speak, understand, and communicate in English effectively to perform job duties.
• Ability to interact professionally with a diverse range of patients and healthcare staff.
• Must be physically capable of walking and standing for extended periods.
• Able to push, pull, lift, and bend with proper hand‑eye coordination as outlined in PM&R Physical Assessment.
• Must complete University Hospital’s body mechanics training within three (3) months of hire.
• Ability to complete CPR training as required.
• Must be flexible and able to adapt to changing staffing needs and rotating shifts with advance notice.

Responsibilities

• Transports patients safely across all age groups.
• Operates under supervision of a Manager or Supervisor.
• Delivers patient‑related items including specimens, oxygen tanks, packages, requisitions, supplies, lab samples, and medication orders.
• Uses pagers, locks, and other transport devices as needed.
• Ensures proper handling and timely delivery of materials to support patient care.
• Conducts routine preventive maintenance and safety checks on transport equipment.
• Adheres to hospital protocols and safety standards during all transport activities.

Skills

Customer service

English proficiency

Reading & writing

Interpersonal skills

Physical stamina

CPR training

Shifts flexibility

Teamwork

Education

High School Diploma or GED

Tools

Pagers

Locks

Job description

About The Role

Under the supervision of a Manager or Supervisor, provides safe and efficient transportation services for patients across all age groups, from neonates to geriatrics. Also responsible for transporting patient‑related materials, including but not limited to specimens, oxygen tanks, packages, requisitions, supplies, medication orders, and lab items. May use various tools and equipment such as pagers and locks as part of daily operations. Performs routine preventive maintenance on transport equipment as needed.

Responsibilities

What You’ll Do

• Transports patients safely and efficiently across all age groups, from neonates to geriatric patients
• Operates under the supervision of a Manager or Supervisor
• Delivers patient‑related items, including specimens, oxygen tanks, packages, requisitions, supplies, lab samples, and medication orders
• Utilizes necessary tools and equipment such as pagers, locks, and other transport‑related devices
• Ensures proper handling and timely delivery of materials to support patient care
• Conducts routine preventive maintenance and safety checks on all transport equipment
• Adheres to hospital protocols and safety standards during all transport activities

Qualifications

What You’ll Bring

Preferred

• High School Diploma or GED required
• Minimum of one (1) year customer service experience, preferably in a healthcare setting
• Must be able to read, write, speak, understand, and communicate in English effectively to perform job duties
• Ability to interact professionally with a diverse range of patients and healthcare staff
• Must be physically capable of walking and standing for extended periods
• Able to push, pull, lift, and bend with proper hand‑eye coordination as outlined in PM&R Physical Assessment
• Must complete University Hospital’s body mechanics training within three (3) months of hire
• Ability to complete CPR training as required
• Must be flexible and able to adapt to changing staffing needs and rotating shifts with advance notice

What We Offer

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

The expected salary range for this position is TS/1375: $20.92 - $21.42 - $22.07 per hour, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Affirmative Action/Equal Opportunity Employer, M/F/D/V.