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Transport Coordinator I
MASA
Fort Lauderdale (FL)
Remote
USD 1,000
Full time
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Job summary
Join a leading company in emergency medical transportation as a Transport Coordinator I. This full-time remote role requires you to provide critical support during emergencies, ensuring members feel valued and safe. Manage member inquiries, coordinate services, and collaborate with internal teams while adapting to a dynamic work environment. If you’re ready to make a meaningful impact, MASA offers a supportive and professional culture with growth opportunities.
Benefits
Qualifications
- 2-4 years of proven experience in customer service or claims processing.
- Knowledge of medical terminology required.
- Flexibility to adapt to changing conditions.
Responsibilities
- Provide reassurance and support to members via phone and email.
- Work with medical professionals and transport providers.
- Process member claims and handle sensitive data.
Skills
Education
Tools
Job description
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Description
This is a full-time, remote position based in the continental United States
Are you passionate about providing exceptional support during life’s most critical moments? At MASA, we help our members when they need it most—coordinating medical transport services that can be truly life-changing.
Description
This is a full-time, remote position based in the continental United States
Are you passionate about providing exceptional support during life’s most critical moments? At MASA, we help our members when they need it most—coordinating medical transport services that can be truly life-changing.
SCHEDULE: Tuesday–Friday, 9:00 a.m.–5:30 p.m. Saturdays 8:30 a.m.-5:00 p.m. Flexibility required to support our around-the-clock operations.
PAY: $23.50 per hour plus benefits
About Us
MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com
What You Will Do
Reporting to our Transport Manager, you’ll be the first point of contact for our members, providing reassurance, clarity, and timely solutions to ensure they feel safe and valued.
Your main responsibilities will include:
- Be the calm, compassionate voice on the line—delivering knowledgeable support to members via phone and email.
- Listen closely to understand member needs, proactively managing concerns and collaborating with internal teams to resolve issues swiftly.
- Confirm membership status and eligibility before coordinating emergency air evacuations, repatriation flights, commercial returns, and mortal remains transport.
- Work closely with medical professionals, funeral homes, and transport providers to ensure clear timelines and seamless service delivery.
- Accurately document all case activity and communication to support continuous care and recordkeeping.
- Process member claims and travel itineraries, handling sensitive data with full PCI and HIPAA compliance.
- Support special projects and participate in our on-call rotation to uphold MASA’s 24/7/365 commitment to our members.
Associate degree or higher preferred.
- 2–4 years of proven experience in customer service, claims processing, or a professional office role (required).
- Knowledge of medical terminology and a high level of professionalism to navigate sensitive situations with empathy and care.
- Strong organizational skills and attention to detail to ensure accurate records and thorough documentation.
- Flexibility to adapt to changing conditions in a fast-paced environment, including evening/weekend availability as needed.
- Intermediate proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Bilingual skills are a plus; fluent English (written and verbal) is essential.
- A competitive salary and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
- A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
- An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!
- Impactful Work – Every day, you’ll play a vital role in supporting members during emergencies, making a real difference when they need it most.
- Supportive Team – Join a compassionate team that lives our ACCTT values—Accountability, Compassion, Customer Service Excellence, Trust, and Teamwork.
- Growth Potential – MASA’s strong foundation and culture of continuous improvement mean you’ll have opportunities to grow your career.
- Meaningful Mission – Help us deliver peace of mind to our members and make sure no one faces medical emergencies alone.
- Dynamic Environment – Fast-paced and collaborative, you’ll never be bored—and you’ll always be learning something new.
Salary Description
$23.50 per hour
- Seniority levelNot Applicable
- Employment typeFull-time
- Job functionCustomer Service
Referrals increase your chances of interviewing at MASA by 2x
Medical insurance
Vision insurance
401(k)
Disability insurance
Paid maternity leave
Paid paternity leave
Tuition assistance
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