Transport Communication Specialist, Days

Norton Healthcare; Louisville (KY); On-site; USD 25,000 - 39,000; Full time

Job summary

Norton Healthcare in Louisville, KY, is seeking a Transport Communication Specialist to manage EMS dispatch and communications within the hospital’s communications center. You will answer emergent and non-emergent calls, coordinate between caregivers and transport services, and monitor arrival times to ensure timely patient handoffs.

Ideal candidates hold a Kentucky EMT license with at least 1 year of EMT experience; one year as a communication specialist is preferred.

Qualifications

• Minimum 1 year EMT experience.
• Must hold an EMT license in Kentucky.

Responsibilities

• Answer and respond to emergent and non-emergent calls and dispatch units with EMS coordination.
• Coordinate communication between caregivers and the transport service.
• Monitor patient arrival times to ensure timely handoffs.
• Assist in operational aspects of the Communications Center including data entry, staff meetings, vehicle utilization, and customer service issues, with interaction with management.

Education

EMT certification

Kentucky EMT license

Job description

Responsibilities

The Transport Communication Specialist answers and responds to emergent and non-emergent calls, coordinates communication between caregivers, relays information to the appropriate transport service, and monitors patient arrival times. Work involves evaluating incoming calls to determine the appropriate level of emergency medical service (EMS) assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures.

Assist in all operational aspects of the Communications Center, including but not limited to: preceptor programs, data entry, ongoing training / staff meetings, vehicle utilization, customer service issues, as well as interaction with management staff.

Qualifications

Required:

• 1 year EMT
• Emergency Medical Technician licensed in Kentucky

Desired:

• One year EMT as a communication specialist