Transplant Services Specialist

UChicago Medicine; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

UChicago Medicine in Hyde Park seeks a Transplant Services Specialist to provide administrative support, data analysis, and customer service for the Transplant/Liver department. This 100% onsite role guides patients and staff through the hospital’s feedback process, coordinating with the Office of Patient Relations to ensure compliant, patient-friendly experiences.

The role requires strong communication, confidentiality, and the ability to manage multiple tasks while using EPIC and Microsoft

Qualifications

• 2 years in patient advocacy and/or customer service experience.
• Experience working with Microsoft Excel and Word.
• Outstanding verbal and written communication skills.
• Ability to solve problems independently, perform multiple tasks, exercise good judgment, and work in a team.
• Cooperate with co-workers and staff to serve patient needs.
• Ability to learn new systems/processes.
• Maintain patient confidentiality with tact and discretion.
• Attend mandatory training after hours or on weekends with advance notice.

Responsibilities

• Serves as the initial contact for patients, their representatives, and staff.
• Effectively communicates with all parties to capture feedback; demonstrates sensitivity and care.
• Documents feedback in EPIC and assigns cases to transplant teams for follow-up.
• Monitors department voicemail, mail, faxes, and email for feedback.
• Follows up as necessary and enters data for processing.
• Maintains confidentiality addressing sensitive patient issues.
• Performs other duties as assigned.

Skills

Patient advocacy

Customer service

Excel

Word

Communication

Teamwork

Confidentiality

Training after hours

Education

Bachelor's degree

Tools

EPIC experience

Web-based database administration

Job description

Be a part of a world-class academic healthcare system at UChicago Medicine as a Transplant Services Specialist with our Transplant/Liver department in Hyde Park. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

In this role, the Transplant Service Specialist is responsible for providing administrative services, data analysis, and customer service to facilitate efficient and effective access to the hospital’s patient feedback process. This position will guide patients and staff through the feedback process and works with the Office of Patient Relations team to ensure customer-friendly experiences and compliance with The University of Chicago Medicine patient complaint policy.

Essential Job Functions

• Serves as the initial contact for patients, their representatives, and staff
• Effectively communicates with all parties to capture details of the feedback while demonstrating sensitivity, compassion, and caring
• Documents feedback in the EPIC database and assign cases to the designated transplant teams for follow-up
• Monitors department voicemail, written mail, faxes, and email for feedback
• Follows up as necessary and enters the database for processing
• Maintains confidentiality in addressing sensitive patient issues
• Perform other duties assigned

Required Qualifications

• 2 years in patient advocacy and/or customer service experience
• Experience working with various Microsoft based computer software programs for Excel and Word
• Outstanding verbal and written communication skills
• Ability to solve problems independently, perform multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment
• Ability and willingness to cooperate with co-workers, and other hospital staff to serve the needs of patients
• Ability to learn and incorporate new systems and processes
• Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality
• Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice

Preferred Qualifications

• Bachelor’s degree
• 1 year of experience in a hospital or medical setting
• EPIC experience
• Ability to serve as an administrator of a web-based database

Position Details

• Job Type/FTE: Full-time (1.0 FTE)
• Shift: Days (8:30 am - 5:30 pm), No Weekends
• Work Location: Hyde Park
• Unit/Department: Transplant Department
• CBA Code: Non-Union