Transplant Application Specialist

CareDx Inc.; Germany (OH); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A healthcare solutions company is seeking a Transplant Application Specialist. The role involves generating sales, providing technical support, and maintaining expert knowledge of transplant diagnostic products. Candidates should have at least 5 years of HLA laboratory experience, strong communication skills, and a passion for improving patient outcomes. Frequent travel is expected throughout the role.

Qualifications

• Minimum 5 years’ experience in an HLA laboratory, preferably CHT/CHS.
• Hands-on experience with transplant diagnostics.
• Self-motivated and able to perform tasks with minimal supervision.

Responsibilities

• Develop and maintain knowledge of CareDx products.
• Provide demonstrations and technical support.
• Work with customers to resolve technical issues urgently.

Skills

Results oriented

Excellent communication

Technical expertise

Education

4-year college degree in the life sciences

Tools

HLA NGS assays

Real time PCR assays

Job description

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

Transplant Application Specialists constitute the field sales and frontline technical support team for CareDx lab products. Calling on a regional territory, you will generate and maintain sales of CareDx’s transplant diagnostic product portfolio through efficient product promotion, demonstrations, and timely technical support.

You’ll interface with key opinion leaders, HLA lab directors, supervisors and technologists. As a member of the CareDx team, you will also work with R&D to support new product developments and improvements to existing products.

This role is within the commercial organization and a broad CareDx team will be supporting your success, including Research & Development, Marketing, Medical Affairs, Regulatory and Finance.

Successful Transplant Application Specialists are self-starters who bring technical expertise combined with strong communication skills and business savvy. You are motivated to exceed objectives, and you are a lifetime learner. You also enjoy working in a field where you can help improve the lives of patients, while being at the forefront of the personalized medicine revolution.

Responsibilities

• Develop and maintain expert-level knowledge of current and launch-phase products
• Provide on-site as well as remote demonstrations, training and technical support for CareDx reagents/kits, software and hardware
• Establish credibility with leading HLA lab directors and other members of the laboratory team
• Develop, communicate and implement strategies for account growth
• Accurately forecast expected business growth
• Travel to national/regional meetings and workshops as required
• Prepare and present impactful company presentations in a professional manner
• Work with customers and internal functional teams to pro-actively and creatively resolve technical issues with the utmost sense of urgency
• Keep up to date on market dynamics and competition, identify barriers to clinical and commercial uptake and propose solutions

Qualifications

• Passion for improving patient outcomes in transplantation
• Results oriented – has track record for delivering results, takes ownership and is accountable
• A desire to work in a high growth and results-oriented team environment
• Minimum 5 years’ experience in an HLA laboratory (CHT/CHS strongly preferred)
• Hands-on experience performing and analyzing HLA NGS assays, as well as other HLA/Transplant Diagnostics such as real time PCR assays
• 4-year college degree in the life sciences
• Must be self-motivated and able to perform tasks and achieve goals with minimum supervision and direction
• Must be willing to travel 50% or greater, including frequent day trips and overnight travel
• Excellent communication and detailed follow-up skills
• The successful candidate will display the following qualities: competent, friendly, self-confident, able to form strong customer relationships, highly ethical