Transplant Account Manager - Cincinnati/Lexington

CareDx; Columbus (OH); Remote; USD 220,000 - 250,000; Full time

Job summary

A leading healthcare solutions company based in Columbus, Ohio, is seeking a Transplant Account Manager to drive the adoption of its transplant diagnostics portfolio. The ideal candidate will have extensive sales experience in the healthcare industry, particularly in pulmonology and nephrology, and will excel in strategic account management. This role requires strong communication skills and the ability to travel extensively. The company offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive base salary

Health and welfare benefits

401(k) savings plan match

Employee Stock Purchase Plan

Gym reimbursement program

Qualifications

• Minimum of 10 years sales or strategic account management experience in the healthcare industry.
• Experience with Pulmonology, Nephrology, Cardiology highly desired.
• Must be willing to travel 50-75% or greater.

Responsibilities

• Develop account level growth strategies to increase product adoption.
• Forecast and manage sales pipeline and progress tracking.
• Collaborate with internal teams to address customer needs.

Skills

Strategic Account Management

Sales Experience

Communication Skills

Problem Solving

Relationship Building

Education

Bachelor's degree

MBA (preferred)

Tools

Salesforce.com

Word

Excel

PowerPoint

Outlook

Job description

Overview

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio. Focusing primarily on transplant center and community nephrology account customers, the TAM will coordinate and collaborate with the Solutions Account Manager (SAM), Clinical Liaisons, and Medical Science Liaisons (MSL) to develop and execute account level growth strategies. Successful TAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient centric approach to delivering results. The TAM role reports directly to the Regional Director (RD).

Essential Duties & Responsibilities

• Strategic Account Management: Develop a deep understanding of account needs, objectives, and challenges to provide tailored solutions. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions, or services.
• Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.
• Product Knowledge and Clinical & Technical Proficiency: Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies.
• Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establish strong relationships and partnerships, continually solicit feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
• Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key performance indicators.
• Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

Qualifications

• Bachelor's degree required; advanced degree (e.g., MBA) preferred
• Minimum of 10 years sales or strategic account management experience in the healthcare industry
• Experience w/ Pulmonology, Nephrology, Cardiology highly desired
• Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments
• Track record of developing effective account strategies that maximize business outcomes
• Strong written and oral communication & organizational skills
• Must be willing to travel 50-75% or greater, including frequent day trips and overnight travel
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools

Key Characteristics

• Results Driven
• Strategic Thinking
• Patient Focus
• Problem Solving
• Strong Communication Skills
• Persistence
• Self-Awareness & Adaptability

Remote: US only roles

The anticipated base salary range plus incentive variable compensation in the United States is $220,000 to $250,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

Additional Details

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

Please refer to our page to view detailed benefits at caredx.com/company/careers/

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

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