Transitional Management Services Team Leader

Monarch; Winston-Salem (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Monarch is seeking a Transitional Management Services Team Leader to oversee teams delivering essential support services. Ideal candidates will have a Bachelor's degree in Human Services and experience working with adults facing mental health diagnoses or substance use issues, along with leadership skills. This role offers a positive work environment emphasizing professional growth and excellent benefits.

Benefits

Comprehensive benefits package

Room for professional growth

Qualifications

• Experience with adults having mental health and/or substance use disorders.
• 2-4 years of supervisory experience required.
• Valid driver's license.

Responsibilities

• Supervise Program Managers and ensure quality service delivery.
• Aid in hiring, training, and coaching team members.
• Implement and monitor clinical authorization and billing systems.

Skills

Supervision

Team Management

Communication

Education

Bachelor's degree in Human Services

Job description

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

The Transitional Management Services Team Leader must be considered a Qualified Professionaland have 2 years' experience working with adults with a mental health diagnosis and/or substance use.

A Qualified Professional (10A NCAC 27G .0104) must have one of the following:

• Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required

• Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required

• Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required

This Opportunity: The TMS Team Leader will be responsible for the general management and oversight of TMS teams to ensure quality services are delivered. What You'll Do:

• Supervise Program Managers and provide insight and input into initial and ongoing assessment and effectiveness of PCP and progress made by person receiving services.

• Support teams in identifying opportunities for community connections and development/enhancement of natural support networks for people served.

• Aid in hiring, training, and coaching members of the TMS teams to ensure superior service for the individuals being supported.

• Ensure requests for services are made considering eligibility, continued stay and discharge criteria for the service definition.

• Monitor stability of team members productivity.

• Implement and monitor clinical authorization and billing systems that ensure all aspects including, but not limited to: timeframes, audits, following through on clinically related issues preventing authorization approval or billing, how to resolve issues locally/regionally, conducting reviews of clinical documentation to ensure that it meets the requirements for the service being provided.

• Prepare and submit required or requested reports, documents, assessments, evaluations and paperwork.

• Lead weekly required team meetings for each team, maintain documentation and monitor necessary follow up.

• Provide direction to staff in regards to carrying out programs, services and supports related to participant needs. Monitor performance and implementation of these responsibilities by being present when day-to-day activities, routines and rhythms are taking place, on all shifts and by unannounced visits. Direct any concerns regarding performance to appropriate personnel.

• Ensure staff are appropriately trained regarding plans and related programs and demonstrate an understanding of specific plan components (including but not limited to all privileging requirements as outlines by area programs). Assist in the design and presentation of agency wide training.

• Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.

• Demonstrate knowledge of emergency procedures including preventative and crisis services. Schedule and participate in on-call coverage.

• Work with supervisor on the continual assessment and enhancement of services provided throughout the agency

• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.

• Follow service definition guidelines for services being provided.

• Complete all other relevant responsibilities as assigned by the supervisor.

• Driving and travel may be required.

Education We're Looking For: Bachelors: Human Services (Required) Certifications We're Looking For: Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSM Experience We're Looking For: Experience working with adults with a mental health diagnosis and/or substance use disorder | 2-4 years (Dependent Upon Education - see Job Description) | Required Supervisory Experience | 2 Years | Required Schedule: Schedule: Monday - Friday (8:00am - 5:00pm) Target Weekly Hours: 40 Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch does not accept paper applications.Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should [e-mail] call [phone].

This job description in no way implies that these are the only duties and responsibilities to be performed.You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.This job description is subject to revision at the discretion of Monarch.