Transitional Housing Program Assistant

Breakthrough; Chicago (IL); On-site; USD 80,000 - 100,000; Part time

Job summary

A leading organization in Chicago is seeking a Transitional Housing Program Assistant to support individuals in their journey towards self-sufficiency. The role involves facilitating transitions, conducting intake procedures, and providing essential supportive services in a dynamic environment. Ideal candidates will demonstrate strong interpersonal skills and a commitment to the mission of empowering individuals in need.

Benefits

Sick Leave

Paid Leave

Qualifications

• Minimum of 1 year related experience or 2 years customer service.
• Knowledge of standard case management protocols.

Responsibilities

• Meet with guests to facilitate transition from crisis to stability.
• Conduct intake and follow preventative procedures.
• Provide supportive services to residents.

Skills

Interpersonal Skills

Problem-Solving

Professionalism

Education

High School Diploma

Some College Coursework

Tools

Microsoft Office

Job description

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Job Title: Transitional Housing Program Assistant

Reports to: Housing Director

FLSA Code: Part time, Non-exempt

Hours: Up to 25-hours/week

Potential Shift: 7:00 a.m.-7:00 p.m., 7:00 p.m.-7:00 a.m., 3:30 p.m.-11:30 p.m., 11:30 p.m.-7:30 a.m.

Program Area: Adult Service Network (ASN)

We Are Breakthrough Adult Service Network

Breakthrough offers a new model for homeless services. We are intentional about treating every person in need with dignity and respect, so they receive much more than a bed to sleep in—they receive the tools necessary to achieve self-sufficiency.

Breakthrough’s women and men's transitional housing shelter first aim to meet immediate needs of food and shelter through our kitchens, on-site laundry and showers. Guests then receive on-site primary and mental health care, employment training, and housing search assistance and placement.

Position Summary

Demonstrating the mission and vision of Breakthrough Urban Ministries, the Program Assistant serves to ensure the health and safety of each individual seeking shelter and other supportive services by promoting growth, recovery, and self-sufficiency.

Essential Responsibilities/Functions

• Meet with guests in Transitional Housing Program in partnership with case manager to facilitate transition from crisis to stability
• Conduct intake and follow preventative procedures with all individuals entering the facility during the shift
• Provides supportive services to residents as needed/deemed appropriate to support their goals towards self-sufficiency
• Enforce all rules and regulations of Breakthrough’s Homeless Intervention Program
• Coordinate, cooperate and communicate with other staff, guests and partnering agencies in a positive, effective, and professional manner
• Enter participant information into the Salesforce/HMIS database in a timely matter and update as needed in accordance with Breakthrough’s established guidelines.
• Complete required documentation, log, etc. during scheduled shift
• Assign guests chores, provide instruction/education and monitor to ensure task completion
• Conduct bed/room inspections as required
• Ensure all guests have access to showers and all necessary items for a comfortable experience.
• Perform other duties as assigned
  
  
  

Demonstrated Values

• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues
• Works effectively with diverse staff, communities, and population served
  
  
  

Qualifications, Knowledge, Skills & Abilities

• A minimum of a high school diploma or equivalent; some college course work preferred
• At least one year of directly related experience or minimum of 2 years of customer service experience
• Knowledge of standard case management protocols
• Experience with Microsoft Office, as well as the willingness to become proficient in other software packages and programs
• Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving abilities
• Ability to use initiative, discretion and independent judgment in making decisions
• Promotes customer care through all actions and behaviors
• Project a professional image to all internal and external customers ensuring correct grooming
• Ability to demonstrate initiative and follow through and be comfortable working in a changing environment
• Demonstrates willingness to consistently improve work performance through their relationship and guidance
• Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development
• Must have a valid driver’s license
  
  
  

SUPERVISION

This position has no direct reports

Physical Requirements And Working Conditions

Work Environment

While performing the duties of this job, the employee will work in a multi-purpose facility and/or outdoors and thus will be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but can be high depending on the activities in the facility.

Physical Demands

While performing the duties of this job, the employee is frequently required to walk and/or sit; use hands and fingers to feel objects, tools or controls, reach with hands and arms; balance; stoop; regularly talk or hear. The employee must be able to bend, stoop, pull, lift as well as have overhead extension of arms. Must be able to stand for long periods of time; be able to lift, carry or move at least 50 pounds. Must adhere to proper handling and lifting techniques. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions

Equipment Used

The employee will generally use general office equipment including but not limited to telephone, computer, calculator, copier, overhead projector, paper shredder, paper cutter, and filing systems.

Safety Requirements

Prior to the first day of work, must complete a criminal background and sex offender clearance

Benefits

• Sick leave - Part-time employees in this position are eligible for 1 hour of sick pay for every 35 hours worked in a pay period. This leave can be used for medical and safety reasons.
• Paid leave - Part-time employees in this position are eligible for 1 hour of paid pay for every 35 hours worked in a pay period. This leave can be used for any reason.
  
  
  

Compensation

$18- $20/hr

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Civic and Social Organizations

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