Transitional Care Associate

Banner Health Corporate; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Banner Gateway Medical Center in Gilbert, AZ is seeking a Transition Care Assistant with a Bachelor’s degree to guide patients and families through the discharge process. You will review daily holdovers and participate in multidisciplinary rounds with physicians, nurses, nutritionists, and pharmacists to ensure safe transitions.

You will support post-acute care planning, communicate discharge plans, and assist patients and families throughout the process in a fast-paced hospital environment,

Qualifications

• A Bachelor’s degree in social work or related degree or a Licensed Practice Nurse, or a Licensed Respiratory Therapist is required.
• Experience in hospital/healthcare settings or a social work background is preferred.
• Strong communication and care coordination skills are essential.

Responsibilities

• Facilitate timely discharge and transfer planning.
• Collaborate with medical staff to implement the discharge plan.
• Provide on-site or telephonic discharge arrangements for post-acute care services.
• Communicate effectively with patients, families, and care teams.

Skills

Discharge planning

Care coordination

Communication

Education

Bachelor’s degree in social work or related field

Licensed Practical Nurse (LPN)

Licensed Respiratory Therapist

Tools

EMR systems

Job description

Primary City/State: Gilbert, Arizona Department Name: Case Mgmt-Hosp Work Shift: Day Job Category: Clinical Care A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better.

Are you passionate about making a meaningful difference in patients' lives? We're seeking a dedicated Transition Care Assistant with a Bachelor's Degree and experience in hospital/healthcare settings or a social work background to join our collaborative interdisciplinary team. In this vital role, you'll guide patients and families through the discharge process—from reviewing daily holdovers and attending multidisciplinary rounds with physicians, nurses, nutritionists, and pharmacists, to communicating discharge plans and providing crucial support every step of the way. As a valued team member, you'll experience the rewarding impact of direct patient interaction while building a strong foundation for professional growth in healthcare. If you thrive in fast-paced, engaging environments where your contributions truly matter and collaboration drives success, this is your opportunity to advance your career while making a real difference in patient care!

SCHEDULE

This is a full time opportunity. Hours are primarily Sunday-Saturday, 10 hour shifts. Weekend rotations are required in this role. Enjoy a flat rate $3/hour weekend shift differential when applicable.

LOCATION

Banner Gateway Medical Center Experience innovative technology and exceptional opportunities for growth and development at Banner Health's state-of-the-art hospital Banner Gateway Medical Center. With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 286 private rooms, 13 operating suites, a 46-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Our WIS and NICU services support an average of 4,000 deliveries per year. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve.

Banner MD Anderson Cancer Center

Located in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world‑class care for oncology patients – both inpatient and outpatient – and has also brought leading oncology programs to the Banner Gateway campus including designation as a Stem Cell Transplant Center of Excellence and comprehensive Head & Neck cancer care. Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 70 infusion bays, a cryopreservation lab and much more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two‑way audio‑video to assist the bedside nurse with patient care.

POSITION SUMMARY

This position facilitates the safe and timely transition of clients from acute care to alternative levels of care such as skilled nursing facility, long‑term acute care, inpatient rehabilitation, home infusion therapy, hospice and/or home care or community program. Facilitates discharge plan for the transition of care and services into the designated setting or service. Provides on-site or telephonic discharge arrangements to post‑acute and community services.

CORE FUNCTIONS

• Processes and facilitates the timely discharge/transfer of clients from hospital care to identified post‑acute setting. Notifies care coordination team member(s) if patient or caregiver demonstrate or verbalize any inability/concern to be able to manage their post‑acute plan or responsibilities.
• Facilitates/ implements the care plan with proposed interventions in collaboration with healthcare team. Collaborates with all members of the healthcare team to implement, manage and communicate the transition of care arrangements.
• Participates in performance improvement projects, Banner initiatives and performs data collection for measurement of projects as assigned.
• Documents all interventions in the patient medical record both timely and accurately including all elements of the discharge plan. Performs transfer of accurate, pertinent patient information between all appropriate entities of the post‑acute care continuum.
• Assist and support patients and families in making appropriate arrangements for the post‑acute plan. Performs follow‑up calls to patients and providers as indicated and report any concerns to leadership.
• Serves as an intermediary when providing community resources to patients, caregiver, and families. Discusses with patient, caregiver, and/or family maintaining clear communication regarding anticipated discharge date and potential care settings.
• Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with transition of care planning and choices.
• Employee has freedom to determine how to best accomplish functions within established procedures and implements the discharge plan under the delegated authority of a provider, licensed MSW, registered nurse or other licensed healthcare professional. Confers with supervisor/manager on any unusual situations and communicates plans and activities for patient discharge across the care continuum.

SUPERVISORY RESPONSIBILITIES

• DIRECTLY REPORTING None
• MATRIX OR INDIRECT REPORTING None
• TYPE OF SUPERVISORY RESPONSIBILITIES N/A

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

DP - Typical Direct Patient Care environment: (Nutrition Rep, Chaplain, RN) Able to stand, walk, bend, squat, reach, and stretch frequently. Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs. Needs adequate hearing and visual acuity, including adequate color vision. Requires fine motor skills, adequate eye‑hand coordination, and ability to grasp and handle objects. Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair or wheelchair. May be required to lift up to 75 pounds. Must use standard precautions due to threat of exposure to blood and bodily fluids. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. May require periodic use of personal computer.

MINIMUM QUALIFICATIONS

• A Bachelor’s degree in social work or related degree or a Licensed Practice Nurse, or a Licensed Respiratory Therapist required.
• Must have knowledge of government/community agencies and resources, such as Medicare/Medicaid, long term care or other applicable resources/services.
• Must demonstrate effective communication and customer service skills, human relation skills and time management skills.
• Must be able to work flexible hours and work weekends on rotation.
• BLS required. (BLS is not required for employees working in the Insurance Division.)
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral or BUMG, BUMCT in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.
• Employees working at BUMCS in a Behavioral Health clinical setting must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

• Previous experience in health care service setting, interacting with patients and families, usually obtained through work in social services, as a licensed practical nurse or in a discharge planning setting.
• Additional related education and/or experience preferred.

DATE APPROVED

02/24/2026

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EEO/Disabled/Veterans Banner Health supports a drug‑free work environment.

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