Transitional Care Associate

Banner Health; Sun City (AZ); Hybrid; USD 70,000 - 86,000; Full time

Job summary

Banner Health in Sun City, AZ, is recruiting a discharge planning coordinator to facilitate safe transitions from hospital to post-acute settings. You will coordinate care plans, collaborate with clinicians, and support patients and families throughout the discharge process.

The role requires a social work degree or nursing/therapy credentials, weekend rotations, and strong communication skills. Banner Health emphasizes patient-centered planning and community resource connections.

Qualifications

• Bachelor's degree in social work or related field, or LPN/LRT is required.
• Knowledge of Medicare/Medicaid and post-acute resources.
• Effective communication and customer service skills.
• Ability to work flexible hours and weekends on rotation.
• BLS certification required (except Insurance Division).
• Arizona Fingerprint Clearance Card may be required at hire.

Responsibilities

• Process timely discharge/transfer to post-acute settings.
• Collaborate with healthcare team to implement discharge plans.
• Participate in performance improvement projects and data collection.
• Document interventions in medical records and transfer patient information.
• Assist patients and families in arranging post-acute plans and follow-up.
• Coordinate community resources and communicate discharge plans clearly.
• Advise on Medicare/Medicaid benefits for transitions.
• Operate under delegated authority and coordinate with supervisors on unusual cases.

Skills

Effective communication

Customer service

Time management

Education

Bachelor's degree in social work or related field or LPN/LRT

Job description

Primary City/State: Sun City, Arizona Department Name: Case Mgmt-Hosp Work Shift: Day Job Category: Clinical Care A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of.

SCHEDULE

This is a full time opportunity. Hours are primarily Sunday-Saturday, 10 hour shifts. Weekend rotations are required in this role. Enjoy a flat rate $3/hour weekend shift differential when applicable.

LOCATION

Banner Del Webb Medical Center - Banner Boswell Medical Center has provided exceptional health care to the communities in the northwest area of metro-Phoenix for over five decades. Today, our 410-bed acute-care hospital is nationally recognized by U.S. News and World Report as one of Arizona’s Best Hospitals. Banner Boswell offers a full range of acute care services, including cardiology, vascular, thoracic, oncology, orthopedics, neurology, general surgery, robotic surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, and inpatient wound management. We've earned the Society of Thoracic Surgeons highest quality award for CABG & aortic valve replacement and the Joint Commission’s Advanced Certification as a Primary Stroke Center.

POSITION SUMMARY

This position facilitates the safe and timely transition of clients from acute care to alternative levels of care such as skilled nursing facility, long-term acute care, inpatient rehabilitation, home infusion therapy, hospice and/or home care or community program. Facilitates discharge plan for the transition of care and services into the designated setting or service. Provides on-site or telephonic discharge arrangements to post-acute and community services.

CORE FUNCTIONS

1. Processes and facilitates the timely discharge/transfer of clients from hospital care to identified post-acute setting. Notifies care coordination team member(s) if patient or caregiver demonstrate or verbalize any inability/concern to be able to manage their post-acute plan or responsibilities.
2. Facilitates/ implements the care plan with proposed interventions in collaboration with healthcare team. Collaborates with all members of the healthcare team to implement, manage and communicate the transition of care arrangements.
3. Participates in performance improvement projects, Banner initiatives and performs data collection for measurement of projects as assigned.
4. Documents all interventions in the patient medical record both timely and accurately including all elements of the discharge plan. Performs transfer of accurate, pertinent patient information between all appropriate entities of the post-acute care continuum.
5. Assist and support patients and families in making appropriate arrangements for the post-acute plan. Performs follow-up calls to patients and providers as indicated and report any concerns to leadership.
6. Serves as an intermediary when providing community resources to patients, caregiver, and families. Discusses with patient, caregiver, and/or family maintaining clear communication regarding anticipated discharge date and potential care settings.
7. Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with transition of care planning and choices.
8. Employee has freedom to determine how to best accomplish functions within established procedures and implements the discharge plan under the delegated authority of a provider, licensed MSW, registered nurse or other licensed healthcare professional. Confers with supervisor/manager on any unusual situations and communicates plans and activities for patient discharge across the care continuum.

MINIMUM QUALIFICATIONS

• A Bachelor's degree in social work or related degree or a Licensed Practice Nurse, or a Licensed Respiratory Therapist required.
• Must have knowledge of government/community agencies and resources, such as Medicare/Medicaid, long term care or other applicable resources/services.
• Must demonstrate effective communication and customer service skills, human relation skills and time management skills.
• Must be able to work flexible hours and work weekends on rotation.
• BLS required. (BLS is not required for employees working in the Insurance Division.)
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral or BUMG, BUMCT in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
• Employees working at BUMCS in a Behavioral Health clinical setting must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

• Previous experience in health care service setting, interacting with patients and families, usually obtained through work in social services, as a licensed practical nurse or in a discharge planning setting.
• Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.

Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

Banner Health supports a drug-free work environment.