Transition Service Officer

Disabled American Veterans; Fort Knox (KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Disabled American Veterans is seeking a qualified representative to provide free, professional assistance to discharging service members in obtaining benefits and services from DoD and VA. The role requires accreditation to practice before the VA (38 CFR 14.629).

The position emphasizes strong communication, time management, and outreach to veterans. You may travel locally to trainings and meetings, and you will work with DAV records and claim forms to support clients through the benefits

Qualifications

• High school diploma or equivalent is required.
• Must be a member in good standing of the DAV.
• Basic understanding of DAV Constitution, Bylaws and Regulations.
• A valid motor vehicle driver's license is required.
• Proficient with Microsoft Office and DAV/DoD/VA record systems.
• General knowledge of legal and medical terminology preferred.
• Goal attainment is evaluated by supervisory oversight of DAV's mission.

Responsibilities

• Provide professional assistance to discharge service members on benefits and services.
• Communicate with clients professionally in person, by phone, fax, or email.
• Review service treatment records and synthesize information for VA claims.
• Assist with completion of claim forms.
• Develop goals and plans to prioritize and manage workload.
• Travel locally for trainings, outreach, and meetings as needed.
• Perform other administrative and outreach activities as directed.

Skills

Excellent communication skills

Time management

Administrative tasks

Claim forms completion

Travel willingness

Education

High school diploma or equivalent

Tools

Microsoft Office

Records/databases access

Job description

Job Summary:

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Provide free, professional assistance to discharging men and women of the U.S. Armed Forces in the initial stages of obtaining benefits and services earned through military service and provided by the Department of Defense (DoD) and the Department of Veterans Affairs (VA) along with other agencies within federal, state and local governments. This position requires that the representative be accredited to practice before the VA, as described in 38 CFR § 14.629.

Essential Functions:

• Excellent communication skills. Professionally and diplomatically communicate with people inside/outside the organization. This communication of information can be exchanged in person, in writing, by telephone, facsimile or e-mail
• Excellent time management skills. Schedule and attend multiple activities both in and out of the office, e.g., formal presentations, client interviews, meetings, training, etc.
• Review service treatment records and synthesize relevant information for IDES hearings and original VA claims initiation
• Assist with completion of appropriate claim forms
• Develop specific goals and plans to prioritize, organize, and accomplish clientele workload
• Position may require extensive travel throughout the local area, up to multiple times per week, to receive training, provide services, and attend meetings based on the needs of DAV
• TSOs essential functions do not entail initiating or perfecting VA appeals; or the preparation or presentation of a Statement of Representation in an Appealed Case (VA Form 646)
• Perform other administrative and outreach activities as directed by the office Supervisor

Essential Skills and Experience:

• High school diploma (or equivalent)
• Must be a member, in good standing of the DAV
• Have a basic understanding of DAV’s Constitution, Bylaws and Regulations
• A valid motor vehicle driver’s license (other than motorcycle) is required
• Functional user of standard business computer, Microsoft Office Suite software, and various computerized record systems/databases to retrieve automated DAV, DoD and/or VA records
• General knowledge of legal and/or medical terminology preferred
• Goal attainment is reviewed based on supervisory oversight of the successful facilitation of DAV’s mission of service to discharging service men and women
• May operate DAV owned and/or rented vehicles in conjunction with pre-authorized business activities subject to employee authorized motor vehicle background check and management’s subsequent review and approval

Degree of Supervision:

• Must be capable of performing the essential functions of the position without constant and/or direct supervision; position itself entails no ongoing supervisory responsibilities beyond possible direction of support personnel

Physical Demands and Work Environment:

• Physical Demands: Job requires sitting up to eight hours a day and standing two to four hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting pushing and pulling.
• Work Environment: The noise level in the work environment is usually minimal.