Transition Architect u2013 Digital Workplace

Zones, Inc; Corpus Christi (TX); Remote; USD 170,000 - 220,000; Full time

Job summary

An established industry player is seeking a Transition Architect for their Digital Workplace team. This pivotal role connects the presales and delivery teams, ensuring seamless transitions and client satisfaction. You will develop transition plans, analyze solutions for potential risks, and facilitate knowledge transfer, all while enhancing the overall process. The ideal candidate will have a strong background in IT solutions delivery, project management, and excellent communication skills. Join a diverse and innovative team committed to cutting-edge IT solutions and a collaborative culture. This is an exciting opportunity to make a significant impact in a global organization.

Benefits

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) plan with matching

Paid time off

Personal sick leave

Qualifications

• 5+ years in IT solutions delivery with a focus on transitions.
• Strong understanding of IT architecture and service delivery.

Responsibilities

• Manage transitions from presales to delivery ensuring client satisfaction.
• Develop and lead transition plans while mitigating risks.

Skills

IT solutions delivery

Project management

Problem-solving

Communication skills

Analytical skills

Interpersonal skills

Education

Bachelor's degree in IT or related field

Tools

ITIL

Agile methodologies

Project management tools

Job description

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Position Overview:
The Transition Architect – Digital Workplace serves as the critical link between the presales/solutioning phase and the delivery of IT solutions for our clients. This role is responsible for ensuring seamless transitions from the sales and solutioning team to the delivery team, translating client requirements and expectations into actionable, structured delivery plans. The Transition Architect will work closely with the presales, solutions, and delivery teams, ensuring that solutions are both practical and feasible, while maintaining client satisfaction.

What you’ll do as the Transition Architect – Digital Workplace:

• Collaboration between Teams: Work closely with the presales/solutioning team to understand the client's business requirements, solution design, and technical specifications. Ensure that these elements are aligned with the delivery team’s capabilities and processes.
• Transition Planning & Execution: Develop and lead the transition plan from the presales phase to the delivery phase, ensuring a smooth handover of all client requirements, expectations, and solution architecture. Act as the point of contact for both the solutioning and delivery teams.
• Solution Review & Refinement: Analyze proposed solutions to identify potential risks, gaps, or challenges that may impact the transition. Offer recommendations for refinement to ensure solutions are both deliverable and scalable.
• Risk Management & Mitigation: Identify any potential risks during the transition phase and develop strategies to mitigate those risks. Ensure timely resolution of issues that may arise during the handover or delivery stages.
• Documentation & Knowledge Transfer: Ensure that all necessary documentation (e.g., technical specifications, client requirements, transition plans, etc.) is complete and accurate. Facilitate knowledge transfer sessions between presales/solutioning and delivery teams to ensure clarity and understanding of the solution.
• Stakeholder Communication: Serve as a communication bridge between presales, solutioning, and delivery teams. Provide regular updates to key stakeholders (internal teams and clients) on transition progress, timelines, and any issues that may arise.
• Continuous Improvement: Contribute to the refinement of the transition process, leveraging lessons learned to improve future transitions. Propose best practices and process improvements to enhance the overall transition experience for both clients and internal teams.
• Technical Leadership: Provide expert-level technical guidance during the transition phase. Help the delivery teams understand the intricacies of the solution, including any customizations, integrations, or specific client requirements.
• Client Engagement: Occasionally interact with clients to clarify requirements, present transition plans, or resolve issues. Ensure that the client’s expectations are properly set and that all deliverables are aligned with the initial proposal.

What you will bring to the team:

Experience:

• At least 5+ years of experience in IT solutions delivery, with a proven background in managing transitions from presales/solutioning to delivery.
• Strong understanding of IT solution architecture, service delivery, and project management.

Technical Skills:

• Familiarity with a variety of IT solution areas with a focus on Digital Workplace Professional and Managed Services projects, with additional exposure to cybersecurity, infrastructure, software development, networking, and Cloud / Data Center projects helpful.
• Experience with ITIL or other IT service management frameworks is a plus.

Communication:

• Strong written and verbal communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
• Experience in producing clear and concise documentation for technical and business audiences.

Problem-Solving:

• Ability to identify, analyze, and resolve complex issues that arise during the transition process.
• Strong analytical and troubleshooting skills.

Project Management:

• Familiar with agile methodologies, project management frameworks, and tools.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Certifications:

• ITIL, PMP, or other relevant certifications are desired.
• Technical and/or Cloud certifications (e.g., AWS, Azure, Google Cloud) or other technical certifications relevant to the solutions being delivered. Networking, Data Center, Security are desired.

Core Competencies:

• Excellent interpersonal and leadership skills, with the ability to influence without direct authority.
• Strong focus on customer satisfaction and the ability to manage client expectations.
• Ability to manage cross-functional teams and ensure alignment across various business functions.
• Detail-oriented, with a strong focus on quality and accuracy in all aspects of work.
• Strong time management skills with the ability to prioritize tasks and manage competing deadlines.

Compensation:
Qualified candidates can expect a salary range of $170,000 - $220,000.

Zones offers a comprehensive Benefits package:
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance with individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.