Transit Station Guest Experience Specialist

Brightline Trains LLC; Miami (FL); On-site; USD 19,286 - 27,552; Full time

Job summary

Brightline Trains LLC in Miami, FL is seeking a Guest Service Agent to warmly welcome guests, assist with ticket kiosks, and answer local transportation questions. You will handle baggage and provide information about the station and nearby attractions.

This role also involves ensuring safety and security within the station and maintaining guest satisfaction through proactive, friendly service. Shifts include weekends and holidays, with opportunities to upsell enhanced experiences.

Qualifications

• One year of experience in high-traffic hospitality or guest services.
• Ability to assist guests with wheelchair accessibility and mobility needs.
• Able to lift/move baggage up to 50 pounds.

Responsibilities

• Welcome guests with warmth and engage them using a friendly, proactive approach.
• Assist guests with ticket kiosks, routes, timetables, and fare information.
• Provide information about station amenities and local attractions.
• Support safety and security procedures and maintain a clean, orderly station environment.
• Process transactions accurately for tickets, refunds, and upgrades.

Skills

Customer service

Guest relations

Hospitality

Communication

Problem solving

Baggage handling

Shift work

Education

High school diploma

Job description

Brightline Trains LLC in Miami, FL is seeking a Guest Service Agent to warmly welcome guests, assist with ticket kiosks, and answer local transportation questions. You will handle baggage and provide information about the station and nearby attractions.

This role also involves ensuring safety and security within the station and maintaining guest satisfaction through proactive, friendly service. Shifts include weekends and holidays, with opportunities to upsell enhanced experiences.