Transit & Parking Manager

City of San Juan Capistrano; San Juan Capistrano (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

The City of San Juan Capistrano seeks a Transit and Parking Manager to lead the planning, delivery, and oversight of transit and parking programs. You will supervise staff, manage contracts, and coordinate with regional partners to ensure high-quality service in our Southern Orange County community.

Successful candidates will have five years of related experience, strong budgeting skills, and a Bachelor's degree in public or business administration. California driver’s license requirements apply.

Qualifications

• Five years of professional experience in transit, transportation, parking, or a related field.
• At least two years of supervisory experience.
• Equivalent to a Bachelor's Degree from an accredited college or university with major coursework in public administration or business administration.

Responsibilities

• Plans, organizes, manages, and oversees the City’s transit and parking programs and operations; establishes priorities, service levels, procedures, and performance expectations consistent with City goals and policies.
• Oversees transit service delivery, including routes, schedules, ridership, service levels, operating costs, and contractor performance; coordinates with transit operators, regional transportation agencies, and other partners regarding service needs and improvements.
• Manages City parking programs and operations, including public parking facilities, residential and other permit programs, parking enforcement, citation processing, and related services.
• Oversees parking technology and equipment, including payment, permit, enforcement, and management systems; evaluates operational needs and recommends system, equipment, and technology improvements.
• Supervises, trains, and evaluates assigned staff; establishes work priorities and expectations, monitors performance, and ensures appropriate staffing and coverage for City transit and parking operations.
• Develops and administers transit and parking program budgets; monitors revenues and expenditures, forecasts funding and operational needs, and recommends adjustments to support efficient and effective service delivery.
• Manages contracts and procurement activities for transit and parking services; prepares scopes of work and specifications, participates in contractor and vendor selection, administers agreements, and monitors contractor performance and compliance.
• Administers applicable transit funding and grant programs, including coordination with funding agencies and preparation of required reports, reimbursements, and supporting documentation.
• Monitors and evaluates transit and parking operations using ridership, utilization, revenue, enforcement, customer service, and other performance data; identifies trends and recommends operational, policy, or service improvements.
• Coordinates transit and parking activities with other City departments and provides operational input on projects involving parking facilities, transit infrastructure, technology, and related improvements.
• Serves as a primary point of contact for complex transit and parking matters; works with residents, businesses, community organizations, contractors, and other stakeholders to address operational needs, concerns, and service issues.
• Ensures transit and parking programs and operations comply with applicable federal, state, and local laws, regulations, accessibility requirements, safety standards, contracts, and City policies.
• Prepares and presents reports, correspondence, recommendations, City Council materials, and other documents related to transit and parking programs, operations, contracts, budgets, and policy matters.
• Stays informed of changes in transportation and parking practices, technology, regulations, and funding opportunities and recommends improvements appropriate for City programs.
• Performs related duties and responsibilities as required.

Skills

Business practices

Public administration

Budgeting

Customer service

Safety regulations

Management practices

Policy implementation

Education

Bachelor's degree in public administration or related field

Tools

Microsoft Word

Excel

Job description

The City of San Juan Capistrano (pop. 35,469) is a distinctive South Orange County community known for its historic charm, vibrant downtown, and exceptional quality of life. Located midway between Los Angeles and San Diego, the City spans 14.4 square miles and features iconic landmarks, unique local businesses, and a welcoming small-town atmosphere.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION

Plans, organizes, manages, and oversees the City’s transit and parking programs, services, facilities, and operations. Responsibilities include transit service delivery, parking management and enforcement, parking facilities, permits and payment systems, contracts, budgets, technology, and related programs and initiatives. Supervises assigned staff and oversees contractors and service providers. Coordinates with City departments, regional transportation agencies, businesses, residents, and other stakeholders to ensure effective service delivery and implementation of City priorities. Provides professional analysis, recommendations, and support on transit and parking matters.

SUPERVISION RECEIVED AND EXERCISED

Receives general administrative direction from the Assistant City Manager and/or designated department director. Exercises direct supervision over assigned professional, technical, field, and administrative staff.

ESSENTIAL FUNCTION STATEMENTS

Essential responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

1. 1. Plans, organizes, manages, and oversees the City’s transit and parking programs and operations; establishes priorities, service levels, procedures, and performance expectations consistent with City goals and policies.
2. 2. Oversees transit service delivery, including routes, schedules, ridership, service levels, operating costs, and contractor performance; coordinates with transit operators, regional transportation agencies, and other partners regarding service needs and improvements.
3. 3. Manages City parking programs and operations, including public parking facilities, residential and other permit programs, parking enforcement, citation processing, and related services.
4. 4. Oversees parking technology and equipment, including payment, permit, enforcement, and management systems; evaluates operational needs and recommends system, equipment, and technology improvements.
5. 5. Supervises, trains, and evaluates assigned staff; establishes work priorities and expectations, monitors performance, and ensures appropriate staffing and coverage for City transit and parking operations.
6. 6. Develops and administers transit and parking program budgets; monitors revenues and expenditures, forecasts funding and operational needs, and recommends adjustments to support efficient and effective service delivery.
7. 7. Manages contracts and procurement activities for transit and parking services; prepares scopes of work and specifications, participates in contractor and vendor selection, administers agreements, and monitors contractor performance and compliance.
8. 8. Administers applicable transit funding and grant programs, including coordination with funding agencies and preparation of required reports, reimbursements, and supporting documentation.
9. 9. Monitors and evaluates transit and parking operations using ridership, utilization, revenue, enforcement, customer service, and other performance data; identifies trends and recommends operational, policy, or service improvements.
10. 10. Coordinates transit and parking activities with other City departments and provides operational input on projects involving parking facilities, transit infrastructure, technology, and related improvements.
11. 11. Serves as a primary point of contact for complex transit and parking matters; works with residents, businesses, community organizations, contractors, and other stakeholders to address operational needs, concerns, and service issues.
12. 12. Ensures transit and parking programs and operations comply with applicable federal, state, and local laws, regulations, accessibility requirements, safety standards, contracts, and City policies.
13. 13. Prepares and presents reports, correspondence, recommendations, City Council materials, and other documents related to transit and parking programs, operations, contracts, budgets, and policy matters.
14. 14. Stays informed of changes in transportation and parking practices, technology, regulations, and funding opportunities and recommends improvements appropriate for City programs.
15. 15. Performs related duties and responsibilities as required.

QUALIFICATIONS

Knowledge of:

• Best Business and Management practices
• Principles and practices of public administration as they pertain to municipal government.
• Administrative principles and methods including goal setting, program development and implementation, and employee supervision and training.
• Federal, State, local, and other applicable laws, rules, regulations and policies related to transit and parking services.
• Principles of municipal budget preparation and control.
• Safe work methods and safety regulations.
• Effective customer service techniques.

Ability to:

• Plan, assign, direct, and coordinate a variety of functional specialties with overlapping work areas.
• Select, motivate, supervise, train, and evaluate staff, and provide for training and development of staff.
• Develop and implement goals, objectives, policies, procedures, work standards, and management controls.
• Prepare, administer, and monitor a budget.
• Analyze complex operational and administrative problems, evaluate alternatives and recommend or implement effective courses of action.
• Exercise independent judgement and initiative within general policy guidelines.
• Prepare clear and concise records, reports, correspondence, and other written materials.

Skill in:

• Organizational and time management.
• Independently performing analytical activities in the area of work assigned.
• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals.
• Communicating clearly and concisely, both orally and in writing.
• The use of a personal computer and applicable software applications, including intermediate skills in Microsoft Word and Excel.
• Establishing and maintaining effective working relationships with those contacted in the course of work.

Experience and Training Guidelines

Experience:

Five (5) years of increasingly responsible professional experience in transit, transportation, parking, public administration, or a related field. At least two (2) years of supervisory experience is required.

Education/Training:

Equivalent to a Bachelor's Degree from an accredited college or university with major course work in public administration, business administration or a related field.

License or Certificate:

Possession of, or ability to obtain, a valid California driver’s license and ability to maintain insurability with the City’s Vehicle Insurance Policy. Specialized training or certification related to transit, parking, transportation, or grant administration is desirable.

WORKING CONDITIONS

Environmental Conditions:

Office environment; exposure to computer screens; occasional field environment; exposure to dust, dirt, chemicals, noise, gas, and natural elements such as, inclement weather.

Physical Conditions:

Essential functions may require maintaining physical condition necessary for sitting over prolonged periods of time; extensive use of computer keyboard, visual acuity; light to moderate lifting; ability to bend, stoop, kneel, walk, reach, grab, and twist in the course of performing responsibilities; operating motorized vehicles.