Transit Hub Concierge

TransWest; Redmond, Northern (WA, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Time Off

Job summary

TransWest is seeking a Transit Hub Coordinator in Redmond, WA to deliver exceptional customer service, greet clients, and guide them through our transportation network. You will coordinate with drivers and team members to ensure smooth operations and accurate information for riders.

The role emphasizes a positive attitude, English communication, and the ability to work with technology and scheduling tools to assist clients arriving or departing their work locations.

Qualifications

• 1+ years of customer service experience.
• Experience working in the transportation industry preferred.
• Must be at least 18 years of age.
• Acceptable Motor Vehicle Record.
• Must be able to walk and stand for entirety of shift.
• Able to communicate proficiently in English.

Responsibilities

• You possess an outgoing and positive attitude and demeanor; you genuinely enjoy and take pride in providing excellent customer service every day.
• Work cross functionally with other TransWest team members to identify potential issues in the field and propose meaningful solutions.
• Can demonstrate and provide instructions to clients on ridership applications and other technology offerings.
• Represent TransWest in a positive way by having a professional appearance, being approachable, and having passion for providing world class customer service as our clients arrive/depart their work locations.
• Interacts with customers in a positive manner. Can track relevant client ridership data and vehicle arrival and departure data.
• Knowledgeable about our transportation brand and the services we provide our clients. Can operate TransWest technology to provide schedule information to our clients.
• Provides relevant customer feedback to TransWest leadership and embraces a culture of process improvement.
• A team player who possesses the ability to work effectively with customers, co-workers, and management.
• Other duties as assigned.

Skills

Customer Service

Job description

TransWest is seeking a Transit Hub Coordinator in Redmond, WA to deliver exceptional customer service, greet clients, and guide them through our transportation network. You will coordinate with drivers and team members to ensure smooth operations and accurate information for riders.

The role emphasizes a positive attitude, English communication, and the ability to work with technology and scheduling tools to assist clients arriving or departing their work locations.